Digital Witch Support Community

As a virtual assistant for a busy community, one of my primary responsibilities was managing the team's schedules, organising meetings and email management. 

 I put in my best effort forward to support and ensure everyone was comfortable by carefully planning and paying attention to details this  made everyone's workday more efficient and  organized.

 Executive Virtual Assistant

Upwork

Maintained a maximal rate of customer satisfaction rating through effective communication and problem-solving techniques.
Successfully handling customer inquiries through email, phone, and live chat. 
Developed and implemented troubleshooting and follow up processes, to drive at customer satisfaction and an improvement in customer service skills.
Collaborated with 
teams members to identify and address customer concern and points with the goal of achieving customer satisfaction.

Customer Support Representative

Cherry collette enterprise 

Handled 50+ calls weekly and provided customers with the relevant information in an orderly and timely manner. 
 
Engaged customers in meaningful conversations with good communication skills in other to educate them on additional products and services thereby driving up sales. 
 
Organized sales reports with the use of Microsoft Excel to track sales and keep track of inventory, this was essential to knowing when to restock  
 
Maintained good relationship with the customers thereby retaining existing customers and increasing sales by 15% through referrals from existing customers.

Sales Representative

customer support specialist with 3 years of sales and Administrative experience with knacks for providing virtual assistance to clients. 
  I specialize in solving customer concerns, building rapport, collecting feedback, record management and Calendar management. Using strategic key skills like planning, communication and organising. 

Proficient  use of CRM tools to provide  exceptional  customer services 


I Render the following service: 
• Customer support and service
•Email Management 
•Calendar management 
•Appointment scheduling and travel
•Data Entry 

I have also learnt the following: 
•graphic designing 
•video content creating

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Judith I.'s Linkedin Analytics

Judith I.

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Judith I.

Want to drive more opportunities from LinkedIn?

Judith I.'s Linkedin Analytics