Finance of America 

Managed two SCRUM teams supporting many ServiceNow applications; Maintained system backlog and roadmap; Built and maintained strong relationships with stakeholders and users; Ensured users and stakeholders were well trained and understood what to expect with updates and upgrades; ll
Facilitated citizen development; Assisted in design and implementation of numerous process improvements;

ServiceNow Product Owner

Transfigure Partners LLC

IT Business Analyst

Ditech, a Walter Company

Managed Cloud Integration team project and release activities with Amazon Web Services.
Steered in house application releases, coordinating annual release schedule, tracking changes, attending project reviews, documenting release plans, presenting requests to change board, scheduling resources, managing all release communications.
Assisted in defining, testing, and rolling out IT Service Management system ServiceNow; completed ServiceNow Administrator training.
Project Manager for the IT Security workstream in a major initiative to stand up a brand-new infrastructure and data center.
On-Site Project Manager for remote data center move.  Tracked deliverables, facilitated major applications shutdown and startup tasks, produced plan for application tasks, assisted with issue tracking and resolution.

Applications Fulfillment Specialist

Ditech.com (formerly Ally Financial formerly GMAC Mortgage)

Release Manager

PHH Corporation

Facilitated and documented daily Change Management Review, ensured changes were submitted and scheduled, properly written, approved change requests, identified potential conflicts.
Participated in Incident bridges, assisting when needed; reviewed system Incident Reports (IRs), ensuring IRs were properly documented, reported on Incident Review meeting, followed up with IR owners, maintained IR statuses.
Processed Deployment Requests, scheduled automated deployments, tracked status, corrected issues.
Participated in corporate wide implementation of ServiceNow, an IT Service Management System. Assisted in defining and finalizing workflows for Incidents, Problems, Release and Deployment, User Acceptance Testing.
Processed Configuration Management requests for new branches in code management system, user creation in CaliberRM, Quality Center and StarTeam, creation, and modification of new projects in CaliberRM.
Crafted ad hoc reports using Business Objects report writer; maintained current CMDB.

Release Engineer

Aldie Counseling Center

Billing supervisor, managing submittals and to insurance companies and Medicaid.

Fiscal Manager

Nutrisystem

Standards and Release Coordinator

Liquent

Configuration Manager

WorldGate

Software Configuration Management Specialist

Astea

SW Configuration Management Specialist

Agile Product Owner, Platform Manager, Configuration Manager/Release Manager 
Successfully managing and controlling software, hardware and firmware, environment and site configurations.  
Experiences working in a wide range of DOD, corporate and small business environments.  Experience meeting DOD standards, commercial software products, eCommerce product front and back end environment management.

Specialties: Product Management, Configuration Management, Release Management, Project Management, Code Management, Documentation Control, IT Service Management

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