KnubiSoft LP

As a Business Development Manager, I love driving growth by spotting new business opportunities and building strong client relationships. 
I keep an eye on market trends, generate leads, and develop strategic plans to help us reach our goals. 
I work closely with teams to craft compelling proposals, negotiate contracts, and close deals, always making sure our clients get top-notch service and solutions.

Business Development Manager

Testlum

Partnerships Development Manager

Brown Hotels Greece

●	Welcoming guests in a warm and friendly manner and providing excellent customer service by anticipating and responding to guest needs
●	Check-in guests and informing regarding hotel facilities (restaurant, spa, gym, Rooftop terrace, pool etc.)
●	Restaurant suggestions and reservations up to guests' requests and willing experience
●	Promote and book excursions and tours (group and private ones), for guests to have a memorable stay.
●	Professionally handling complaints, eliminating any issues as soon as possible to neutralize any negative impression.
●	Arranging VIP amenities for long stays and guests with special occasions in the rooms.
●	Upsale of rooms in higher categories, which increases the revenue
●	By providing exceptional hospitality, the rating on booking.com increased from 7.9 to 8.4 just in 3 months (July-August 2022), and on google.com - from 4.0 to 4.3.
🔥fire fighting

Guest Relations Agent

GR4UA

Project work on helping Ukrainian refugees to find a seasonal job in Greece after russian invasion in 2022

Project Manager

Lindos Hotels Group

⛵ ●	Proceeding with check-in upon guests' arrival, giving hotel orientation, and assisting with using a hotel application Exclusivi Mobile. 
●	Providing hotel tours, escorting guests to their suites, informing and promoting the hotel's restaurants, and facilities, and making reservations for restaurants and spa. 
●	Assisting with renting cars Drive Rent a Car, arranging transfers, selling lots of excursions of partner company S-Tours. 
●	Dealing with guests' complaints and conflicts, finding an appropriate solution, and reporting to Room Division Manager, Guest Relations Manager, and Front Desk Manager as well. 
●	Writing daily reports, working with Excel and OPERA. Cooperation with the Front Desk Department, assisting Receptionists and Managers of all departments.

Guest Relations Manager

Katikies Resorts & Club 

🧿 ●	Arranging cruise boat trips (private/semi-private) with a partner company Caldera Yachting, providing private cruise options of exclusive Katikies Club as well.
●	Providing restaurant recommendations, proceeding with restaurant reservations, arranging transfers and taxis, explaining the location of different restaurants, and giving appropriate suggestions upon guest's request.
●	Answering emails and phone calls at the front desk daily, assisting reception and Manager.
●	Escorting guests to their suites, giving a tour around the property, showing the facilities of the hotel. Communication with future hotel guests and site inspections, and travel agents.
●	Answering guest's inquiries, booking SPA appointments, wine tours, sunbeds on the beach, etc.

Concierge/Guest Relations

Marriott International

🌟 ●	Working with ResPak, adding information about hotel restaurants, working with LQA, Forbes standards, managing reservations, and calling guests. 
●	Welcoming guests, informing them about the nearest events and promotions in all venues of the Hotel.
●	Dealing with guest's complaints.
●	Assisting team during preparation and closing, printing menus, taking care of stations, responsible for attendance shift, counting working/extra hours, working with Adaco, ordering complimentary cakes
●	Working with Micros, as cashier, taking payment for entrance fees, giving wristbands, assisting with financial reports, and closing daily.
●	Engage guests to sign up for a loyalty program of Starwood Hotels - SPG
●	Assisting supervisor and manager, writing communication meeting reports, and overnight reports, also worked in signature restaurant Astor Grill, Opal by Gordon Ramsay, Jazz Club, and assisted during Ramadan.
●	Awarded 2 times as SPG Champion of the month.

Guest Relations at St Regis Doha

Brainberry Global

●	Researched and wrote compelling, engaging, and accurate content about augmented reality and the company's AR app for various media outlets(in English) - articles for blogs, scripts for videos, Facebook. 
●	Searching for appropriate pictures, editing in Photoshop
●	Searching for people for different types of tasks at online platforms like Fivver, Upwork, dealing with writers and translators. Giving tasks to designers and cooperating with PR department daily.
●	Edited and proofread blog articles, ensuring accuracy and clarity of content.

AR Content Manager

Kyiv Open Air

●	SMM on a daily basis (FB, VK, Instagram): facebook.com/kyivopenair, vk.com/kyiv_open_air_2015_arka, vk.com/kyiv_open_air_2015_jazz, instagram.com/kyivopenair; 
●	Working on festival's locations during the events - taking pictures, communicating with the press, artists and sound producers, and many other responsibilities, personal assistance to PR Manager

Stage Coordinator and SMM

Escape

Project work at former Escape creative agency, now Fevoriv.com
●	Monitoring forums and social networks.
●	Copywriting, creating content plans for Facebook, Vkontakte.
●	Analyzing ER, KPI, and making reports.
●	Many other responsibilities in the creative department.

SMM Manager Assistant 

I represent KnubiSoft - a full-cycle technology solutions provider that specializes in top-class software and unique products. We excel in software development, team augmentation, UI/UX design, and QA testing, helping businesses of all sizes reach the next level. 
I have several years of experience in Tourism and Digital Marketing, I'm dedicated to providing clients with the best customer service.

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