Julia Zinovieva's Linkedin Analytics

Having started out my career path in customer support, I learned how to communicate with customers, listen to their feedback and ultimately keep them happy. During this time I also got to improve the work of customer support by coaching the newcomers, improving the processes, and ultimately finding ways to ease the lives of the customer. This experience helped me a lot to inform the business decisions in the product manager role and to spot the pain points and gaps that can be solved by a specific product or feature. I'm a big fan of human-centered design both when it comes to my work and to using services provided by others. That's why I enjoy trying out new services and am always thinking about ways to improve them - it's like a brainstorming game for me. Both at work and in my personal life I value honesty and trust. I'm always open to a dialogue where both sides can exchange feedback and find the best solution to a problem. I like a good challenge be it a new product launch or putting together a new team or improving internal processes. I can do extensive research to understand the current state of things, come up with a strategy to shuffle things around, then evaluate the project's success and identify the steps for the next iterations.