Spotify

Principal Product Manager

Senior Product Manager

Product Area Lead, Products and Order Management

Product Area Lead, Conversion

Product Manager

Tandem Bank

Led a team of product managers in charge of acquiring, onboarding, and activating customers to successfully launch a new digital bank

• Defined Growth strategy to meet aggressive first-year business targets
• Launched the Tandem app with a pre-release waitlist of nearly 12,000 users
• Built website, CMS, waitlist, financial product origination, and app onboarding​
• Specified and built end-to-end analytics from four platforms to an internal data warehouse, driving insight, reporting, ad targeting, and remarketing

Senior Product Manager, Growth

HarperCollins Publishers

Set up a digital product function, bringing best practice lean product management to one of the world’s largest publishers

• Developed a market-focused product strategy with the executive team to build ongoing direct relationships with readers and generate meaningful revenue
• Built an award-winning Game of Thrones app: 20k downloads in first 3 weeks, featured by Apple, 50% of users signed in with email or social, 4.8 star rating
• Explored 20 opportunity areas, from eBooks to live events and connected cars
• Led discovery and development of two new greenfield user-centric platforms

Product Manager, Group

Guardian News & Media

Owned the Guardian’s “open journalism” digital strategy to improve journalism and reader engagement

• Managed the Guardian’s comment platform, increasing commenter conversion by 30–40% and comments by 85% over 14 months
• Developed a business case to build new moderation tools, improving time to action by 25% despite increased volumes and without expanding the team
• Performed analysis and communicated insight using tools including Adobe Marketing Cloud, Google Analytics, PostgreSQL, d3.js, and R

Cincom Systems

Provided technical product expertise for the sales team and defined customer requirements for two enterprise products

• Designed a new agile process workshop, where 10-20 developers work simulataneously on a single live codebase, earning invites to present at 20 European events
• Proposed and implemented a Continuous Delivery process, reducing release build time from several hours to just a few minutes

Pre-sales Consultant

Seaside Web Framework

Created a popular open-source web application framework in Smalltalk, offering component-based encapsulation, flexible callbacks, continuation-based control flow, and a rich development and debugging environment

Co-creator and Core Developer

Self-employed

Independent consulting work, supporting worldwide clients with system design, software development, and on-site training

Software and systems consultant

Emily Carr University of Art + Design

Led a team responsible for all university web services and core network infrastructure

Senior Programmer Analyst

The University of British Columbia

Part of an agile pilot team, collocated with clients to design and build web applications supporting the university’s researchers

Programmer/Analyst

Customer-focused product manager with an Oxford MBA and 20 years expertise delivering digital products in North America and Europe, across industries including entertainment, fintech, publishing, and education. A former developer with a design degree and a deep understanding of using data and product best practice to build products that customers love!

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