Invitae

- Develop and maintain a deep understanding of Ciitizen’s proprietary software, approach to clinical data extraction, and internal processes
- Lead user process and product feedback within Clinical Operations
- Collect, analyze, and synthesize user feedback through various channels (e.g., shadowing, interviews, surveys, etc.) 
- Identify trends, patterns, and common themes to gain insights, prioritize needs, and drive recommendations
- Conceptualize and execute pilots and experiments to improve processes and inform product development decisions (e.g., feature prioritization and user experience improvements)
- Manage the dissemination of product updates and lead associated training within the Clinical Operations team 
- Collaborate with team leads to develop internal process and product documentation (i.e., SOPs) and metrics/tracking initiatives 
- Partner effectively with Operations, Clinical Strategy, Product, and Engineering teams

Clinical Operations Specialist 3

R&D Growth Strategy/Clinical Operations Process Improvement

Ciox Health

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