CITB

Head of Engagement (England)

ACO - The Association of Charitable Organisations

Co-Chair

Member of the board of trustees for this umbrella organisation for grant giving charities. As a board member I support the assessment of the organisation's performance and help set the strategic direction.

Board Member

LionHeart RICS

Member of the Executive Team, leading the the Communications, Engagement, Partnerships,  Fundraising, Data and Contract Management and Support Services teams / functions comprising 19 staff and 6 direct reports
Responsible for delivery of 5 year strategy - including global growth - delivering 98% of planned programme in year one, 95% in year two (Covid pandemic period)
Successfully led initiatives in reporting, service evaluation and impact measurement providing significant improvements in volume and quality of data and Trustee's understanding of impact
Providing leadership on data protection and safeguarding
Regularly represents LionHeart at conferences, on podcasts and on webinars

Head Of Operations

NCT Charity

Role focused on leading a geographically dispersed team of 35 staff, 150 freelance contractors and 900 volunteers delivering evidence based services to NHS, Public Health and Third Sector Commissioners and working with major funders such as NESTA and other philanthropic organisations.
Role included:
Creation of cost and service models for bids and tenders - regularly winning new contracts and retaining existing contracts
Full end to end contract management service, including resolution of complex KPI issues
Budget, staff and stakeholder management across multiple contracts with a national reach
Reporting, evaluation and analysis for a variety of audiences
Development, design and roll out of new services - including a ground breaking perinatal mental health peer support project

Commissioned Services Manager (Head of Commissioned Services Division)

Provided a contract management service for Public Health and NHS commissioned services including:
Budget management
Staff management
Stakeholder management
Reporting
Evaluation and analysis

Contracts Manager

Responsible for supporting funding applications by local networks of volunteers and approval of new services. Also responsible for:
Financial reporting to local networks
Contract and budget management
Compliance
Service development
Stakeholder engagement
Volunteer support

National Drop-in Services Manager

Planned and contracted the delivery of services in one of the four busiest areas of London, successfully introducing several new services

Capacity Planner

Actuarial Consultancy

Responsible for finance, HR, contract and operational management. Also responsible for costing tenders and bids

Operations Director

Self employed

Produced medical note summaries for lawyers and private clients

Clinical Negligence Consultant

Responsible for ensuring patient flow across three acute sites, balancing emergency, planned and waiting list admissions. 
Responsible for monitoring and reporting on cancer treatment and surgical waiting list targets and 4 hours A&E waiting time targets
Held budget and developed initiatives to resolve waiting list pressures - including a short stay medical facility - and devised suitable referral protocols and care pathways
Led a team of bed managers to provide 24 hour 365 day cover across 3 sites
Participated in senior on call rota for escalation, serious incident and major incident responsibilities

Acute Capacity Manager

Shift Manager / Senior Nurse

University

Senior leadership role encompassing project management, large IT roll outs, quality assurance, regulatory reporting.

Faculty Head of Administration

University of Bristol

Responsible for back office contract management functions
Managed a team of 5
Established vastly improved processes for issuing and tracking contracts and tracking performance - reducing the delay in issuing contracts from 18 weeks on my arrival to 2 weeks within 5 months of starting the role

Contract and Office Manager

Trust Major Incident Manager - ran several full scale MI plan tests and delivered MI training
Directorate Support Manager for medicine, care of the elderly, A&E and critical care functions
Part of senior on call rota 
Managed a number of staff

Operations Manager

Devising and developing new local services.
Bidding against a central fund set up after the Tomlinson reforms of London teaching hospitals
Developed local audiology, pain management and mental health services and was part of a team which successfully bid for £1m to establish a Newpin centre in an area of urban deprivation

Service Development Officer

Experienced Head Of Operations with a demonstrated history of working in the not for profit field. Skilled in operations management, service delivery and design, demonstrating impact and leadership of people and projects.

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