Leverages PfMP, PgMP, PMP, and Lean/Agile methodologies to design and refine processes for the City of San Diego.

Sr. Consultant in Program and Process Management

Independent Sutdy | Self-DIrected Learning

Extensive training in AI, Program Management and Product Management
•	“AI Product Manager” Certification (8-week program), AI Career Boost 
       -  Built AI application to align project|program|products to organizational strategic initiatives. Featured in "AI Career Boost" podcast.
• “Generative AI for Business Leaders” Certification, LinkedIn Learning 
• “Data Landscape of GenAI for Project Managers” Certification, PMI
• “Artificial Intelligence for Project Work”, PMI Orange County
• “Leveraging Generative AI for Project Management”, LinkedIn Learning

Artificial Intelligence (AI), Product Management, and Program Management Professional Development

Qualcomm

•	Led portfolio program governance, including program/project lifecycle processes. Prioritized and optimized portfolio roadmap and resources, influencing all stakeholders with targeted high-impact change management communications.
•	Directed and delivered large, complex SaaS programs impacting 55K+ users, managing risks and resolving issues to ensure Qualcomm met its vision and initiatives with high user satisfaction.
•	Led and mentored global program and project managers utilizing Agile/Waterfall/Lean hybrid models in 20 concurrent projects/programs to ensure smooth delivery of program strategic objectives.
•	Established OKRs such as “improve user identity verification” and KPIs such as “reduce unauthorized access by 25 %” to report status and ensure performance of a cybersecurity portfolio.
•	Drove continuous improvement initiatives such as delivering a global ServiceNow Lessons Learned module and conducting retrospectives, resulting in improved processes and efficiencies.
•	Established new PMO framework, utilizing Microsoft Teams and Project for the Web, that included online portfolio roadmaps, project websites, and OKRs/KPIs aligning to strategic vision.
•	Established PMO templates, SOPs, customer surveys and presentations supporting the program lifecycle process, from business requirements to training, delivery and transition to operations.
Achievements:
•	Delivered IAM (Identity and Access Management) system composed of Microsoft Azure and Saviynt SaaS systems, managing the identities of people and assets for all of Qualcomm. Improved efficiency equivalent to saving 35,000 hours/ 23 full-time employees per year.
•	Delivered new DUO MFA (Multi Factor Authentication) functionality to 55K+ users, utilizing corporate-wide communications, resulting in a decrease of malware incidents by 19%.

Sr. IT Project Manager, PMO

UC San Diego Extension

Teaches successful Planning, Scheduling and Execution of projects, utilizing tools including the Critical Path Method, EVM (Earned Value Management) and Microsoft Project. This is a core class in the UCSD Extension Project Management certificate program.

Instructor in the Project Management Curriculum (part time)

Axos Bank

Axos Bank (formerly Bank of Internet) was the first fully-digital bank in North America.

•	Directed a team of project managers to implement digital banking and IT platform programs and projects, complying with GLBA and other regulations within the banking and fintech industries. 
•	Directed the IT PMO portfolio of programs and projects composed of cross-functional teams and reported status directly to CIO, CISO and COO.
•	Recruited, hired, managed and evaluated team of project managers to manage over 15 concurrent banking and IT programs/projects.
•	Created and conducted extensive RFP/RFQ ranking methodology, to select the company’s next-generation PPMS (Project Portfolio Management System), leading to greater Project Management efficiency, reporting and project cost tracking.
Achievements:
•	Delivered Online Business Banking system serving $125 Million business banking customer base. The new banking system provided superior user web and mobile (Android and Apple iOS) apps experience with high customer adoption and satisfaction.
•	Managed IT Portfolio cross-organizational matrix teams of engineers, marketing, HR and legal staff and vendors, resulting in over $10 million in yearly combined revenue and cost savings.

Associate Vice President, Project Manager of IT PMO

Symitar (a Jack Henry & Associates Company)

Symitar is the number 1 industry provider of hardware and software solutions to Credit Unions, with 30 percent of the credit unions with assets exceeding $1 billion. Symitar (Jack Henry & Associates) is also listed in the Top 100 Companies to Work For in computerworld.com and softwaretop100.org.

•	Led multiple concurrent Program Management teams of up to 25 cross-functional SMEs that converted financial institutions’ core banking system to the Symitar system. 
•	Utilized strong change management communications and KPI reporting to communicate to stakeholders including bank users and bank management and executives.
•	Single-handedly designed and implemented a new PMO (Project Management Office) framework, utilizing Microsoft SharePoint-based Project websites with dashboards, metrics and templates.
Achievements:
•	Managed cross-functional program teams (including analysts, software, hardware and banking SMEs) to deliver banking products, totaling over $30 million in revenue per year.

Program Manager, PMP, Lean Six Sigma Blackbelt

Hershey Technologies

Hershey Technologies, a Microsoft MVP partner delivering implementations of Microsoft and Optical Character Recognition systems, for a variety of clients including Boeing, HP, City of San Diego, and AAA-California.
•	Headed PMO and participated in pre-sales to complete programs/projects for Hershey Technologies, a Microsoft MVP partner delivering technical implementations of Microsoft and Optical Character Recognition (OCR) systems, for a variety of clients including Boeing, HP, City of San Diego, and AAA-California. Established PMO framework, utilized in over $500k of new business.

Senior Program Manager, PMP

KYOCERA AVX Components Corporation

Ethertronics (sold to Kyocera AVX Components Corporation) designs and manufactures electronic components for Medical Devices, Mobile Phones, PCs.

Senior Program Manager
•	Developed and implemented break-through, high quality product life-cycle process, resulting in over  4.5 Million high quality electronic components/year for Wireless Devices, to customers including:  General Electric Medical, Motorola  and Honeywell. 
•	    GE Medical Dash ISO-9001 certification (2008 – 2010) at Ethertronics North American Design Center
     - Life-cycle: Business Case, Design, Manufacturing, Regulatory Approval & Launch
•	Successfully led Program Management Team in over 25 Projects, resulting in the production and sales of  
    -GE 5000 Vital Sign Patient Monitor, Motorola Smart Phones
•	Established PMO (Program Management Office) framework, using Microsoft SharePoint, increasing the number of corporate projects managed by 20%

Senior Program Manager

Program Management | PMO Leader

Director-Level Technical Program and Product Management Leader | M.Eng. in Electrical Engineering, Cornell University | PMO Optimization and AI-Driven Program Alignment
I am a seasoned leader creating and optimizing PMOs and managing complex programs within cybersecurity, IT, and fintech. I specialize in enhancing PMOs using advanced PMI, Lean, and Agile concepts, and have developed AI applications to align programs with company strategies.
Core Strengths:
•	Strategic Reporting & Analysis: Proficient in reporting OKRs, KPIs, and project milestones, prioritizing initiatives to align with strategic goals and mitigate risks.
•	Certified Expertise: Hold top certifications in Portfolio/Program Management, including PfMP®, PgMP®, PMP®, SAFe® Agile Scrum Master, and Lean Six Sigma Blackbelt.
•	AI & Tools Proficiency: Developed AI solutions to align programs/projects/products with  strategic initiatives. Skilled in project management tools including Microsoft PPM, ServiceNow PPM. Planview PPM, Jira, Confluence, Smartsheet, and Monday.com.
•	Cross-Functional Leadership: Collaborate with executive leadership and international cross-functional teams to drive strategic decisions and technical solutions.
•	Effective Communicator: Deliver high-impact communications across written, verbal, and presentation formats. Expert public speaker.

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