Júlio Wehba Bruna's Linkedin Analytics

I'm Júlio, founder of Web.a, a company specialized in transforming real feedback into strategic decisions that increase customer satisfaction, retention, and drive your company's growth. We created the SPI (Satisfaction Priority Index), an exclusive methodology that identifies, based on data analysis, what impacts the most on your customer's experience. This way, you can put guesswork aside and focus on what really matters. 👥 We work with companies that: → Feel that listening to customers is important, but don't know where to start. → Waste time and energy drowning in spreadsheets, feedback, and opinions that don't guide their strategy. → Even with data in hand, they hesitate to move forward for fear of making mistakes and losing money. 🔍 How we do it: We collect first-hand data with simple and quick satisfaction surveys. We apply the IPS to reveal critical points and opportunities. We present everything in simple, actionable, and visual dashboards. We monitor decisions alongside the CS, CX, Product, and Leadership teams. Our focus isn't just on showing you the problem. It's on helping you solve it, based on data, strategy, and experience. 📩 If you want to turn feedback into a competitive advantage, contact me!