Covalen

For almost 20 years, Covalen is a trusted outsourcing partner for leading, global organisations. We’re a diverse team of innovators and achievers — proud of our ability to consistently exceed goals.

My role at Covalen involves 

- Working with the Global Learning & Development team to support with initiatives, training, process and working with people to help develop their skillset and career progression. 

- Being a support to the teams in the areas of coaching support and training.

Global Learning & Development Business Partner

Sometimes Write

Sometimes Write is a Blog I started in 2014 in order to share posts about wellness, travel and psychology. 

I won best blog post at the Irish Blogger Conference in 2014. 
In 2015 & 2016, I was a finalist at the Irish Blog Awards. 

Over the years, I have had a focus on Mental Health Awareness, Holistic Therapies and Ways to improve mindset and calm. 

I am passionate about self-care, yoga & meditation and travel and write regularly about these topics. 

More recently, I have started to write about leadership, coaching skills and career pathing.

Blogger, Author & Freelance Writer

MarketStar

MarketStar is a global leader in Outsourced Sales and Marketing. The company headquarters is based out of Ogden, Utah and in 2019 acquired Product2Market, an Irish-founded outsourced sales agency. One of the major global clients is Dropbox which I worked on as the Program Manager.

My major achievements in this position include:

Managing a global team of reps, managers and over three years, 13 projects on behalf of Dropbox. 
Building of frameworks, training & coaching materials for Team Leads and Senior Reps focused on employee development. 
Setting global goals and targets around Customer Satisfaction and consistently hitting these goals across chat projects. KPI measurement was C-sat predominantly. 
Presentation of five quarterly business reviews to an audience of executives, program managers and directors.
Training to the company’s 130+ managers on cultivating a healthy work environment and encouraging mindfulness in the workplace.
Designing, building and creating content to deliver to teams in the Dropbox program and within our wider organisation in Ireland and the USA.

Dropbox Experiments Global Program Manager

Working on global strategy with our Experiments management team at Marketstar while aligning with our Strategic Partners at Dropbox. Weekly updates on our monthly and quarterly goals with strategy sessions to decipher the best methods of activation in our segment. 
Successful experimentation of pilot projects both from scratch in EMEA and emulating NAMER campaigns in EMEA with a high success rate. 
Building strong relationships with parties across all areas of the business including HR, training and reps internally and externally. 
Setting goals and targets around Customer Satisfaction and consistently hitting these goals across three projects. These results took into account all teams across the world on the program and ranked number one quarter on quarter. KPI measurement was C-sat predominantly.

Dropbox Senior Team Lead

As a Team Lead at Product2Market (now, Marketstar), I worked on pilot projects for Dropbox in EMEA and worked closely with our NAMER team in Marketstar. My focus was on activation with existing Dropbox customers at various stages of their life cycle.

Responsibilities included:
- Managing the team and working to activities, specific KPI's and offering insights on customer feedback. Insights are gathered in order to improve our customer experience and feedback to our product teams.
- I carry out weekly coaching sessions and work with both individuals and the team on their objectives.
- Building out processes for each project and creating resources that will help to drive the team forward and make each project successful. Training includes customer life cycle, customer motivators and effective communication.
- Weekly communications with both internal and external stakeholders at Dropbox, Marketstar and Product2Market to ensure we are building sustainable strategy .
- Accountable to drive high usage of specific features within customers by driving the creation and execution of a thorough and action-oriented adoption plan.
- Hiring and development for my team and working with other managers on hiring for their teams both internally and externally. This involves screening and interviewing including group interviews.
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Dropbox Team Lead

LUSH | UK & Europe

Lush is leading the way in the world of ethically made fair trade and cruelty-free cosmetics.
Deemed as one of Ireland's top ten places to work, Lush is also number two in Ireland for customer service.

My role involved:

- Co-managing a team of 28- 45 staff (part-time and full-time) on a day to day basis.
- Running training sessions for the team in the areas of product ranges and sales skills.
- Co-ordinating marketing and events for the shop including social media, blogger events and charity pot parties.
- Brainstorming new and innovative ways of driving the business forward including building relationships with local brands. 
- Working on and carrying out recruitment for both junior and senior positions.
- Performing monthly performance reviews, goal-setting and coaching sessions. 
- Reaching and surpassing a goal of 250,000 € in charity pot sales over a two year period.
- Acquiring a 4* store report during my time as floor leader.

Team Manager

Memeoirs

Memeoirs' web application allows you to turn your online conversations (Facebook messages, WhatsApp chats and emails) into a beautiful bookshop quality bound book. The products can be personalised with a cover, title and preface to suit individual tastes. Length can be up to 450 pages in total and we deliver globally.

My achievements and responsibilities were:

-Management of all social media activity across Facebook, Twitter, Pinterest and Google Plus with a combination of 20,000 fans in total.
-Execution of monthly newsletter to 15,000 subscribers and an increase of sales month on month.
-Management of company blog including content, promotion and analysis of development. Increase of visitors on average of 10,000 per month.
-Monitoring of traffic, sales and conversions using online analytics systems (Google Analytics, Mix Panel).
-Co-ordination of offline activities including print advertising in Lifestyle and travel-related magazines Kiss Ireland, Stellar and Aer Lingus.
-Generation of innovative marketing ideas to drive traffic and increase following.
-Community management across a variety of online forums Reddit, Facebook, Yahoo and Wedding forums.
-Creation of engagement strategy to gauge feedback and therefore optimize customer experience. Methods include survey, customers outreach and emails.
-Generation of giveaway, offer and launch ideas monthly.
- Editing of articles and blog posts for colleagues.
- Attendance of events on behalf of the company including Dublin's Web Summit and Germany's International Book Fair.
-Training and coaching of marketing intern and customer experience executive.

Freelancer & Community Manager (Contractor)

Product2Market

Product2Market is Ireland’s most progressive and results orientated Sales and Marketing Outsourcing Consultancy. Some of Product2Market's clients include Dell, HP and VMWare.

My achievements at Product2Market were:

-Sales and Lead Generation campaigns making calls of up to 180 per day.
-Optimisation of SEO of the company website.
-Generation of monthly content marketing strategy relevant to company blog and social media channels.
-Google adwords campaigns (weekly) and generation of leads via this medium.
-Creation and execution monthly e-newsletter to over 5,000 subscribers.
-PR strategy creation and publications in Silicon Republic and The Irish Times.
-Alteration to company website to increase conversions and addition of elements to encourage engagement pre and post sale. This included a downloadable and more contact options that allow for quicker response rates and troubleshooting.
-Project management of European targeted campaigns, weekly catch-ups with external parties and reporting on success of results. Achievement of higher than expected results and further engagement with company following a successful pilot project.

Sales and Marketing Executive | Marketing

Phorest

-Lead Generation for Phorest Sales team.
-Generation of marketing ideas both online and offline.
-Office duties (Answering phones, running errands and general assistance in day to day running of reception).
-Working closely with the Company marketing executive on various projects.

Marketing Executive

LA Make Up Academy

-Writing of copy and perusal of PR opportunities.
-Online content management across social media sites and main website.
-Participation in the organisation of events both on-site and off-site.
-Administrative duties (answering the phone, responding to inquiries and making sales calls).
-Design of Promotional material.

Global Learning & Development | Author | Coach |

A Coach, Published Author and Learning & Development Professional, I pride myself on supporting people virtually and in person via training, coaching and communication. 

My passions are on neuroscience, effective communication and development of both the self and those around me.

Some key milestones to note:

- 8 years of team management from 3 people up to over 45 directly in Ireland and abroad. 
- Award winning writing content via my blog and across client websites in Ireland and abroad. 
- Coaching 1:1 and in groups with a focus on goal-setting, moving out of the comfort zone and self-leadership.
- Work experience in Ireland, USA, Asia and across Europe.
- Seven years in outsourcing/Vendors.

June Carmody

Taking the "easy" way out will always make life harder. Choose your hard. 

Fixing the #brokenrung is a long-term solution to the #gendergap in senior leadership, but it’s important because it will create the most sustainable change. As we increase the number of women in middle management positions, we increase the pool of candidates ready for senior leadership. Only then will initiatives aimed at hiring equal numbers of senior executives be possible.

forbes.com • 3 min read

Women Don't Hit A Glass Ceiling, They Hit A Broken Rung

This is the kind of energy I’m surrounding myself with now. 

But that wasn’t always the case.

I used to think competitiveness and envy were part and parcel of relationships with women.

In fact, I used to hang out in predominantly male circles because I thought that I couldn’t trust women. 

The message growing up was that there are limited high level opportunities available for us, so we need to outshine one another to make it.

What a crock of BS. 

While I have experienced this cutthroat dynamic before, in the past 10 years, I’ve had so many reparative experiences.  

I’m now in community with women who celebrate one another, open doors for each other, and support when facing setbacks.

I have had to unlearn and relearn.  

We don’t need to compete.  
We need to edify and elevate. 

Find yourself a circle of support like what  Kornelija Slunjski describes below.  

We rise better together 💜

#womenempoweringwomen #personalgrowth #womeninbusiness #mentalhealth #speaker

Want to be part of a diverse team driving innovation and growth? Discover your next career move today 👉 https://bit.ly/435Tewq 

Shape your future! 💡🚀
#CareerOpportunities #CareerDevelopment #DiversityAtWork #Covalen​

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covalensolutions.com • 1 min read

Covalen Solutions | Performance Magic

3 Days To Go!

Register today!  “How to write an award-winning application” for the Businesswoman’s Awards

Join us to hear from a Panel of past Award Winners from Network Ireland Cork, West Cork and Limerick Branches. Hear from experts on how to write an award-winning application and learn more about the process of applying for your desired category. The Network Ireland Businesswoman of the Year Awards 2024 is the perfect chance for you to showcase your professionalism and commitment to hard work in your respective fields and/or businesses. Our Network Ireland Kerry Regional Awards will take place

Link: https://lnkd.in/eMU7Ubcg

#supportedbyAIB #NetworkIreland #professionaldevelopment #kerryenterpriseoffice #letsmakeconnections 
#irishownedbusiness #supportlocalbusiness #aibireland

Don't let capacity limitations hold you back! Covalen's expert nearshore team provides the support you need to deliver exceptional CX. https://bit.ly/3VM5K3Z​
#outsourcing #BPOsolutions #Covalen

Kathy Moylan is #hiring. Know anyone who might be interested?

Covalen is hiring for a number of positions here in Dublin, Limerick and Hungary. Check out the links below or reach out 🌟 

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