JRW Design Co.

• Initiated and led the product design project lifecycle using Adobe Illustrator, successfully launching a distinctive line of handmade home décor items.

• Managed comprehensive digital marketing campaigns, including newsletters, blogs, and SMS, driving customer engagement and amplifying brand visibility.

• Executed a social media strategy that expanded the follower base from 2.5K to over 28.2, reflecting an adept approach to digital brand building. 

• Directed website and e-commerce platform enhancements, achieving a 99% increase in revenue in the first year and consistent annual sales growth thereafter.

• Led a team of contractors to maintain product quality and manage day-to-day operations, such as client communications and global shipping logistics.

• Achieved a significant digital footprint with 745,610 Facebook account reach in 2023, a 115% increase from 2022, and a 12.3% increase in Instagram reach with over 1 million accounts.

Founder | Creative Director & Marketing Manager

We Are OHIO MADE, LLC

• Directed project planning and execution for Ohio Made Holiday Market, marrying marketing initiatives with growth objectives, evidenced by a 92% increase in Facebook and 39% in Instagram audience reach in 2023.

• Managed cross-functional teams and vendors, overseeing budgeting, procurement, and event logistics, ensuring projects were delivered on time and on budget.

• Utilized project performance data to refine marketing strategies, optimize event operations, and drive continuous improvement in audience engagement and event experience.

• Built and maintained strategic partnerships, expanding a vibrant vendor network integral to event success and market diversification.

• Led a targeted social media training project for vendors, enhancing their online presence and participation, which contributed to a significant uptick in digital engagement and event visibility. This included hands-on workshops on product photography, engagement strategies, content creation, and tailored social media plans leading up to the event.

Founder | Marketing & Event Director

JobsOhio

• Directed the management of JobsOhio’s project portfolio post-grant and loan agreement execution, overseeing a dynamic portfolio of 600-700 economic development projects across the Central Ohio, Dayton, and Southeast Ohio regions.

• Orchestrated the monitoring and controlling phases, handling project change requests, and steering amendment processes to align with evolving project scopes and stakeholder needs.

• Spearheaded annual reporting procedures, liaising with C-level stakeholders to ensure project alignment with contractual milestones, resulting in enhanced compliance and performance metrics adherence.

• Pioneered the development and implementation of strategic tools and processes such as:
•	Post-Execution Grantee Guide to streamline grantee’s contractual compliance.
•	Compliance Score Calculator for objective evaluation of grantee performance.
•	Project Status Update Form and Total Project Success Dashboard for improved project monitoring and operational efficiency.
•	Performance Team Dashboard to bolster internal team management and accountability.

• Successfully advocated for the expansion of the Project Performance Team, demonstrating a keen strategic resource planning capability and effective persuasive presentation skills.

• Led the digitization of the reimbursement process and the transformation of the annual reporting process, significantly improving the grantees' user experience and operational efficiency.

• As a subject matter expert (SME), formulated and pitched strategic recommendations to cross-functional teams, achieving a high approval rate and ensuring seamless project transitions and amendment executions.

Senior Project Manager, Performance 

Project Manager, Performance  

Project Performance Coordinator

Focus In Toronto

• Directed strategic planning and execution of key community events, enhancing public engagement through innovative project management of festivals, fundraisers, and digital campaigns.

• Revitalized the Toronto Art Festival, leveraging cross-sector partnerships to triple event sales and solidify FIT as a cultural keystone in the community.

• Led a portfolio of projects that streamlined operations, including the implementation of a centralized vendor management system, an online volunteer registration process, and a comprehensive vendor application procedure, significantly improving organizational efficiency.

• Initiated the Event Set Up and Volunteering Project, revolutionizing volunteer management for Toronto’s premier events and fortifying community relations.

• Spearheaded the design and launch of a dynamic website, enhancing user experience and engagement, which became a central hub for community interaction and information sharing.

• Formulated and executed a comprehensive digital media marketing strategy, achieving a substantial increase in social media following and engagement, setting new records in FIT’s digital presence.

• Mentored and empowered volunteer teams and committee leaders, nurturing a culture of professionalism and innovation that was pivotal in elevating FIT’s community profile.

Volunteer Program Director

Capital University

• Public Administration Instructor. 
• Courses include Intro to Public Administration and State and Local Government.

Adjunct Faculty

Ohio Department of Insurance

•  Medicare Counseling & Support: Expertly guided Ohioans through understanding their Medicare benefits, specializing in Parts A, B, C, and D. Analyzed individual cases to provide clear, tailored advice on insurance options and entitlements.

•  Beneficiary Advocacy & Communication: Composed formal communications to the Center for Medicare and Medicaid Services, advocating for beneficiaries and addressing complex insurance issues as needed.

•  Problem Resolution & Referrals: Responded to consumer inquiries, offering in-depth counseling to resolve problems and understand their insurance coverage. Effectively referred beneficiaries to appropriate assistance programs for additional support.

•  Educational Outreach & Training: Participated actively in training and educational programs, enhancing personal expertise. Provided one-on-one counseling sessions, focusing on educating beneficiaries about their Medicare options and rights.

Insurance Complaint Analyst - Medicare Specialist

•  Medicare Part D Prescription Drug plan & Part C Advantage plan (HMO, PPO) Specialist
• Screened beneficiaries for assistance programs and applied or connected eligible people to the program.
• Enrolled beneficiaries in Medicare Plans (Part D prescription drug plans and Part C Advantage Plans.).
• Responsible for data entry into the SHIP-NPR Database.

Intern - Medicare Part D & C

My career, spanning over 17 years in event hosting and project management, showcases a deep-seated expertise in strategic planning, stakeholder engagement, and compliance adherence. This vast experience allows me to effectively navigate projects from their conception to successful completion, aligning closely with organizational goals and ensuring robust stakeholder relationships.

In the realm of process improvement, I've led transformative projects aimed at enhancing client satisfaction, such as the digitization of the JobsOhio reimbursement process and the development of a comprehensive post-execution guide for grantees. These initiatives not only streamlined operations but also significantly improved the clarity and efficiency of project execution, demonstrating my commitment to innovation and client-centric solutions.

My ability to foster meaningful connections with stakeholders is further highlighted through my adeptness in digital engagement and event management. This skill set, combined with a meticulous approach to planning and execution, positions me as a valuable asset in environments that value strategic insight, impactful communication, and the realization of projects that resonate deeply with their intended audiences.

Time flies! 🕰️ It’s hard to believe that it’s already been over a month since I started my new role with the Ohio Department of Health. 

For the first time in my career, I find myself thinking, “I love my job.” While my previous roles had their merits, there were always aspects that didn’t quite resonate with me.

Now, as part of the Project Management Office, I collaborate with three other Project Managers to drive the change management side of our projects. My mission is to ensure successful project implementation, and I genuinely enjoy this responsibility. Who could ask for more? 

A pleasant surprise has been getting my own office—makes me feel all important! Naturally, the first thing I thought of was decorating it. Perks of owning a home decor business: displaying our signs is always top of mind. 

I couldn’t be happier, and I’m cherishing this positive experience every day.

Justin R. Poole, MPA, PMP

Change Management Delivery Lead | Project Manager

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My DM’s are………


Not open for solicitations.

As a small business owner, I appreciate the hustle and the drive to find new business leads, but this constant influx of unsolicited sales pitches has really changed LinkedIn for me.

LinkedIn was meant to be a platform for celebrating professional milestones, sharing best practices, and building meaningful professional connections. 

Nowadays, it seems overrun with messages from people trying to sell their services.

Now, I find myself hesitant to accept connection requests. The moment I do, I often receive an immediate follow-up message with a sales pitch. It’s become predictable and a bit frustrating. 

I don’t want to be rude—everyone is out here trying to make a living—but how do you politely handle these situations? How do you find a balance?

Is anyone else experiencing this, or is it just me?

I wish there was an option to indicate that you’re not open to solicitations, perhaps as a pop-up verification before someone sends a message or connection request.

Wishful thinking right?

Taplio

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Taplio

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