IntegriCom, Inc.

Associate IT Technician

Rocket IT

Consistently maintained a 100% customer satisfaction approval rating over the duration of the internship.
Assisted technicians with the deployment of Cisco Enterprise grade switches in client production environment.
Configured and deployed new workstations in compliance with established documentation. Included general software as well as specialized applications.
Support and resolve reported issues for clients in various positions, including C-suite roles.
Provisioned new user accounts in Active Director and Office 365 in accordance with established procedures and maintaining the principle of least privilege. 
Provided remote and onsite support for clients across various industries while maintaining SLA objectives.
Participated in several projects such as the migration of users to a single domain following a company merger

Technical Team Intern

Amazon

FC Associate I

Adecco

Technical Support Associate

Baker & Taylor

Copy Cataloger

Clerk

The Foundation Center

Intern to the Senior Librarian at the Foundation Center's Atlanta office. Working on various projects as needed. These include:
Staffing the reference desk
Adding and removing items from the collection
Updating links on the Delicious profile

Intern

Galileo Knowledge Repository

Working with Georgia Regents University to submit metadata and content to their institutional repository.

McDonald's Corporation

Provided customer service to 60+ customers a day.
Maintained a clean and safe working environment.
Handled cash and credit card transactions.
Restocked supplies.

Crew Member

The National Archives

Worked with the staff archivist to examine a collection and created a finding aid based on what was discovered in said collection.

Success-driven, result-focused, and adaptable IT professional skilled in computer systems, troubleshooting, managing support staff, and providing exceptional customer service.

Set up a home lab to gain daily experience on the following topics: hardware, software, VMs, AWS, Python, Networking (wired/wireless), Active Directory, troubleshooting, problem-solving, Linux, and Cybersecurity.

Eager to learn on the job and very excited to enter the IT industry.

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