Telarus

Senior Partner Development Manager

•	Call new and active Telarus partners on a regular basis to assess needs and encourage ongoing production
•	Identify growth opportunities in which partners can use additional Telarus services
•	Initiate Email and Webinar campaigns to support the growth of these partners

Internal Partner Development Manager

• Maintains and nurtures existing client and partner relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Manages "in flight" orders through post-sales support as necessary.
• Understands and communicates information regarding company products, services, and policies and   procedures to new and existing clients.
• Liaison between Partners/Sales Engineering, Provisioning, Order Entry and Project Management to achieve common goals.
• Acts as a SME resource to the various installation teams when questions arise about the solution throughout the installation process
• Commitment to excellence and high standards.

Built for You, Telarus is the largest privately-held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 150 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses even more, we’ve assembled the best support organization in the business, which includes SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.

Centurylink Specialist

Advanced Drainage Systems, Inc.

•	Provide high quality and efficient customer service/data entry to support our Customers orders
•	Provide product information and technical resources
•	Perform order entry accurately with a sense of urgency
•	Liaison for the sales department, logistics department, and the customer
•	Handle invoice releases daily
•	Research customer inquiries and respond to appropriate parties in a timely manner
•	Keep customers informed of order status
•	Interface with co-workers and customers in reference to customer issues
•	Process credits and returns debits in a timely manner

Customer Service Account Management

Integra Telecom

•	Provide high quality and efficient service and support to existing and incoming customers of Integra
•	Ensure continuing customer satisfaction and retention by partnering with internal departments and existing customers to resolve problems and enhance existing service
•	Coordinate technical support in resolving customer issues and establishing new accounts
•	Provide users with basic technical support and online system training.

Customer Service Representative

Progrexion

•	Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
•	Reviewed clients' accounts and results  regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision
•	Monitored the daily activities of 20 customer support teams
•	Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives

Senior Quality Assurance Specialist

Symbiot Business Group

•	Team Leader over a team that was responsible for setting up work orders and the corresponding dispatch orders for commercial property management nationwide
•	Received  estimates from various vendors
•	Compiled the range of bids, write up the information and present them to the account managers
•	Provided work order schedules to the different providers and customers
•	Responsible for the review of all one time work orders to ensure accuracy and notifying agents of any mistakes or inaccuracies along with providing instruction on how to not repeat the same errors in the future Billed out work orders and worked with the accounting department to ensure timely payment turnaround with clients

Team Lead

•	Knowledge of the Internet, Excel and Word. Experienced with Salesforce.
•	Strong written and oral communication skills.
•	Experience engaging with all levels of an organization.
•	Strong organizational skills and attention to detail.
•	Willingness to take risks and openness to change.
•	Ability to multi-task.
•	Ability to prioritize workload and achieve deadlines


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