Performance Accelerated Learning

Principal & Founder

Brain Aware Training

Learning Effectiveness & Partnerships

Provi

Senior Director, Learning & Development

Amobee

•Built out global Learning & Development team of five, conducted various needs analyses, designed and executed organizational learning strategy
•Designed and delivered a blended program for improving talent selection across the organization.
•Delivered a program focused on Leading Effective Change for all senior leaders across the organization
•Piloted and rolled out a comprehensive Leadership Development program.
•Maximized usage and adoption of LMS and Implemented a goal management process and system

Director, Learning & Development

SThree

•Led a US based team of six to place in Training Magazine’s Training Top 125 three consecutive years
•Led a global team of five Learning Partners covering over 14 countries
•Led a US based team of 10 Talent Acquisition professionals
•Increased candidate NPS from -45 to 30 through the implementation of an enhanced candidate experience and upskilling hiring managers interviewing capability
•Led the Development, Design, and Implementation of an onboarding program for all recruiting and sales employees which resulted in an ROI of $6.3M over 14 months
•Facilitated the participant selection and delivery of a high-potential leader program
•Coached leaders at all levels

Director of Talent Development

Oracle

•Led efforts to conduct Talent Reviews on 100+ managers
•Provided strategic guidance on people and organizational issues
•Pro-actively translated business needs into HR solutions
•Led and supported the execution of HR programs
•Managed employee relations issues and conduct investigations in support of corporate ethics and values
•Participated in company-wide programs and initiatives such as planning, salary review, organizational change, performance management, and training assessment

Senior HR Business Partner

BigMachines Inc. (acquired by Oracle - November, 2013)

•Led the Learning & Development Team to place in Training Magazine's 2014 Training Top 125
•Led the organization through a Cultural Transformation, facilitated workshops to introduce the change and provided support tools to manage the change, resulting in a positive impact to all corporate results, most notably:
Increased Customer Satisfaction, measured by NPS from 6.7 to 7.8 within 12 months
Decreased annualized attrition from 34% to 24% within 12 months
•Managed a team of four Learning & Development professionals and two Human Resource professionals
•Implemented a quarterly review process, identified necessary skills and competencies for each role and created behaviorally anchored rating scales to facilitate the execution of reviews, resulting in increased communication and expectation setting between manager and employee
•Identified areas for improvement across all functions based on quarterly skills assessment process, resulting in an increase in the average skills assessment score from 3.2 to 3.5 within 6 months
•Managed relationships with functional leaders across the organization to garner support for training and leverage use of subject matter experts for content development
•Improved functional metrics in part through improvements in training programs, specifically:
Increase in Customer Support case close survey scores from 87% to 97%
Decrease in Customer Support case resolution time from 7.49 days to 4.2 days
Increase in Admin Services NPS score from 7.4 to 7.93 within 9 months
Increase in Product Development bugs solved from 39 in Q1 2013 to 54 in Q3 2013
•Designed and facilitated a leadership development program for newly promoted managers
•Implemented Employee Engagement & Satisfaction survey, many of the above accomplishments resulted in:
Overall Employee Satisfaction of 84% compared to an industry benchmark of 70%
Overall Employee Engagement of 4.0 compared to an industry benchmark of 3.6

Director of Human Resources | Learning & Development

•Manage, develop and facilitate all aspects of a 12 week Sales Training Program for Enterprise Sales Executives
•Manage an Instructional Designer focusing in various areas of course development
•Coached Executives on various areas of presentation delivery
•Consult all functional areas on development of functional specific training development

Temporary Inside Sales Management Assignment Nov 2010 - December 2011
•Manage, Coach, and Develop a team of Business Development Associates
•Monitor and Audit performance, prepare monthly compensation statements
•Implemented a new cold calling methodology increasing qualified prospect hand-offs
•Increased productivity by >50% from Q2 2011 vs Q2 2010

Sales Training Manager

HSBC

•Facilitated internally designed courses covering the topics of coaching, communication skills, emotional intelligence, managing others, behavioral interviewing, 360° feedback, and basic interviewing skills.
•Facilitated externally designed courses: 7 Habits for Managers by Steven Covey, TDF Theory and Application by TDF International, Leveraging and Developing our Diverse Talents by ProGroup, Decision Making by Right Management, Project Leadership by SMG, Leading Through Change by Root Learning, and Transgender Awareness by Novations.
•Managed course content to include updates as needed and communication to certified facilitators across the region.
•Facilitated Train the Trainer sessions to teach and certify other instructors course content.
•Managed recruiting in North America for the International Manager Program.
•Facilitated and assisted with Assessment Centers for various Graduate Recruitment programs.
•Managed an annual process of surveying Learning & Development business partners to measure satisfaction with services provided.
•Managed various small to medium-sized projects.

Corporate Learning & Development Specialist

•Facilitated courses targeted at newly hired Account Executives to develop their sales skills as well as to learn company specific guidelines and policies.
•Coached Account Executives during outbound calls to increase sales skills.
•Designed, developed, and provided feedback on the new hire course.
•Developed and administered Microsoft Access database to track logistics for workshops held by 18 trainers for Account Executives in 1,400 branches, as well as to track production for all program graduates thereafter.
•Designed and facilitated Train the Trainers to certify new trainers in the new hire training program.
•Mentored new trainers and assisted in their adjustment to their new role as all trainers transitioned from an Account Executive role.

Learning & Development Specialist | Sales Trainer

•Originated real estate secured and unsecured loans.
•Solicited current and prospective customers.
•Managed branch duties in the Branch Manager’s absence including audit, call program monitoring, supervising loan closings, and managing staff.
•Trained and coached new Account Executives to develop sales and underwriting skills.
•Mentored two Account Executives in remote branches.
•Led a campaign for United for Hope resulting in 100% enrollment in my district.
•Tested business specific software as a subject matter expert prior to the release of revisions.

Senior Account Executive

Author | Coach | Talent Leader | Inquisitive Human

My mission is to inspire others to be more effective, curious, and confident learners and leaders. I have a proven track record of consulting, facilitating, and managing learning projects for diverse clients across various industries and sectors, including technology, finance, and healthcare. I specialize in coaching, change management, diversity and inclusion, leadership, and employee relations. I am also a published author and an accredited practitioner of Insights Discovery.

In my role of Learning Effectiveness at Brain Aware Training, I apply my MA in Educating Adults and 20 years of experience in talent development, training, and coaching to help individuals and organizations optimize their learning potential and performance. I leverage neuroscience, psychology, and behavioral science to design and deliver engaging and impactful learning solutions that foster growth, innovation, and resilience.

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