Justin Strackany's Linkedin Analytics

I help enterprise software companies unlock exponential growth by transforming customer relationships into strategic revenue drivers. With 15+ years scaling GTM organizations from $0 to $50M+ ARR through multiple successful exits, I've learned that the best growth comes from helping customers be wildly successful. What I Do I architect customer success and account management programs that consistently achieve 120%+ Net Revenue Retention while maintaining sub-2% churn. My approach combines strategic value realization with deep technical understanding—particularly in AI and automation—to help customers maximize their investment and expand their partnerships. Recent Focus As Co-Founder & CEO of Fancy Robot, I built an enterprise AI platform that reduced customer time-to-resolution by 23% while managing the full customer lifecycle from product strategy to revenue growth. This hands-on experience building AI solutions gives me unique insights into how to position and sell transformative technology beyond the buzzwords. Core Expertise Strategic Account Management & Expansion Revenue Customer Success Leadership & Organizational Design AI/Enterprise Software Go-to-Market Strategy Revenue Architecture & Performance Optimization Executive Relationship Building & Value-Based Selling Track Record Grew SecureLink from $350K to $50M ARR through two strategic acquisitions (Vista Equity → Imprivata) Improved underperforming CS organization GRR from 70% to 90% in 12 months Built and scaled multiple customer success teams that became revenue growth engines Let's Connect I'm passionate about the intersection of AI and customer success, and I'm always open to strategic conversations about how companies can leverage technology to create deeper customer value and drive growth. Whether you're looking to scale your customer success organization, optimize account management processes, or explore how AI can transform your customer experience, I'd love to chat. 📧 [email protected] 📅 calendly.com/jstrackany