Amazon

Senior Customer Success Manager, Strategic Account Services

table.ai

Product Manager

Thrasio

Thrasio is the largest acquirer of Amazon businesses, and the fastest US company ever to reach profitable unicorn status. Thrasio has acquired 200+ businesses since it was started in 2018 and now sells 20,000 items across several categories.

• Managed P&Ls across a $43M+ portfolio of 4 Amazon brands in the Sport & Outdoors and Health & Household category
• Increased revenue by 71% YoY by implementing pricing and listing optimizations, increasing PPC spend and promotional cadence, affiliate partnerships, product improvements, COGs negotiation, and accurate demand forecasting
• Drove long-term brand roadmaps that align with stakeholder goals by analyzing sales data and the competitive landscape
• Oversaw daily operations and led several cross-functional partners ranging from supply chain, finance, marketing, creatives, SEO, legal, and customer service to identify growth opportunities and ensure KPIs are met
• Developed SOPs and collaborate with data science teams to develop company-wide business analytics reports via PowerBi
• Led development and go-to-market strategy for 7 new product launches, which are expected to grow topline by $1.1M+

Category Manager

SadoWado LLC

• Managed P&Ls across 6 e-commerce brands and scaled one of our subsidiary brands to exit in 2020
• Rigorously worked with the leading acquirer of Amazon businesses (Thrasio) during the M&A process to provide insight into financials, operations, supply chain, product catalog, marketing, customer support, and long-term growth strategy
• Responsible for strategic growth, daily operations, and leading cross-functional partners to ensure sales goals are being met, strong inventory management, positive customer experience, and optimization of storefronts and marketing funnel campaigns
• Built comprehensive data models for inventory forecasting and business analytics by collaborating with the engineering team
• Identify areas to adjust expenses and drive strategic decisions regarding omnichannel expansion, pricing, marketing, listing optimization, product improvements across 600+ SKUs 
• Headed liquidation efforts of $100K+ in deadstock inventory via charitable donations to claim substantial tax deductions
• Revamped DTC website and increased conversion by 55% via A/B testing UX/UI designs built on Figma, analyzing heat maps and customer survey data, and conducting competitor research

Strategy and Operations Manager

• Increased revenue by 32% by executing go-to-market strategies for product launches via aggressive SEO and marketing
• Performed in-depth analysis of competition, seasonality, customer sentiment, product differentiation, and profitability
• Successfully launched 100+ new products, streamlined workflows, and improved outdated methods and inefficiencies in the R&D and sourcing process by clearly defining product research and analysis criteria
• Managed a team of 3 engineers to develop an in-house product research software that filtered and scraped Amazon product categories to discover tens of thousands of product launch opportunities
• Communicated with prospective suppliers and negotiated costs, terms, shipping arrangements, and product development; Worked alongside supply chain and sourcing teams to demand plan, document important files, and draft purchase orders
• Facilitated comprehensive training sessions, monitored team performance, identified bottlenecks, and provided effective solutions to ensure a high ratio of product ideas were translated into initial purchase orders on a monthly basis

Product Launch Manager

Duxbury Commons LLC

• Operated and scaled an Etsy dropshipping store to 1.5K+ SKUs and $200K+ in revenue
• Hired, trained, and managed 2 virtual assistants to assume responsibility for daily operations regarding product research, dynamic pricing, cataloging, listing optimization, and customer service
• Managed freelance engineer to develop a listing creation and ordering automation software using SQL and Python

Owner

Amalgamated Bank

• Determined credit needs of potential borrowing customers and developed appropriate loan structures
• Monitored loan’s post-closing performance and updated annual credit review by analyzing financial statement reports
• Prepared comprehensive term sheets and credit memorandums to provide recommendations regarding proposed loans alongside the underwriting department

Credit Risk Analyst

Donner Trading UK Limited

• Identified and analyzed keywords using various Amazon softwares (Brand Analytics, Helium10, Jungle Scout) and worked cross-functionally with marketing and SEO team to optimize PPC campaigns and product listing copy across 100+ SKUs
• Coordinated with creatives team to A/B test images and videos through competitor analysis and customer-based surveys
• Developed strategies to drive P&L through pricing, coupons and deals, giveaway campaigns, and packaging optimizations

Digital Marketing

Kumon North America, Inc.

Instructor

Experienced in scaling multiple multi-million dollar eCommerce brands, P&L management, product management, project management, supply chain management, customer support, data analysis, and digital marketing. Proven track record of scaling brands to exit. SadoTech, a subsidiary brand of SadoWado, was acquired by Thrasio in 2020. Highly technical understanding of digital marketplaces, such as Amazon, Shopify, and Etsy. Focused on empowering businesses through data and automation. Graduate of Binghamton University with a Bachelor of Arts focused on Economics.

Previously, a Brand Operations Manager at Thrasio, the fastest company in the US to reach profitable unicorn status. Developing strategic business plans, leading cross-functional teams, and managing P&Ls for several Amazon brands in the health & wellness space.

Currently helping 3P sellers succeed on Amazon as a Senior Account Manager in Amazon’s Strategic Account Services department.

Endlessly passionate about all things tech, real estate, and eCommerce.

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