Servio Consulting, LLC

- Collaborating on admin as a service and managed services offerings focusing on proactive tasks, release updates and features enhancing client orgs.

- Improving user adoption, business processes and user interface utilizing org best practices with experience + Salesforce optimizer for usability and ease of use.

- Proven track record of customer retention and satisfaction driving growth in new services initiatives by being a member of their team and our team.

- Focus on Ai technology across Salesforce and Slack and improving business processes through innovative and adoptable SOPs to have everyone on board.

CRM Admin as a Service Lead / Salesforce and Slack Administrator / Consultant

Provisio Partners

- Led a team of support technicians responsible for providing support internally and to external customers of Salesforce, resulting in improved customer satisfaction and retention rates.

- Developed and executed a strategic approach to drive continued growth through renewals, resulting in significant revenue gains for the organization.

- Implemented new processes and procedures to improve the resolution of customer issues, resulting in increased efficiency and productivity for the support desk team.

- Coordinated with cross-functional teams to identify and resolve complex technical issues, ensuring timely and efficient customer resolution and minimizing downtime.

CRM Admin Support Desk Lead / Salesforce Administrator / Consultant

AAA Rental System (formerly)

- Successfully managed digital transformation of company using a CRM, resulting in streamlined sales and marketing operations improving customer experience.

- Developed and executed targeted digital marketing campaigns, increasing lead generation and conversion rates by using data analytics.

- Contributed to the company's growth and profitability with increases every month in revenue, leading to the successful sale to a private equity firm.

- Played a critical role in due diligence and transition planning during acquisition, ensuring a smooth and seamless transition for our customers and employees.

CRM Lead / Customer Relationship Management Administrator / In-House

Salesforce Administrator at Servio Consulting | HubSpot | Ai Art at AlieniFiC | Pika | Runway | Midjourney | ChatGPT

- As a CRM Admin Lead for both In-House and Consultant roles I enjoy enhancing technology stacks to bring both company adoption and success to customers...
 
- Utilizing Ai, Platform, CRM and Marketing with Slack, Salesforce and HubSpot to implement strategic initiatives for user experience driving growth and profitability.
 
- Now focusing on integrating Ai tools in the context of improved business processes with generative and predictive models and tools like Einstein, ChatSpot and ChatGPT.

- Exploring Ai @ AlieniFiC with ChatGPT, Kling, Runway, Pika and Midjourney.

- Interests: Ai, Music, Bass, House ​of ​the ​Dragon, Seinfeld, Fantasy ​Football

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