Velocity Global, LLC

BizOps
- Delivery of strategic insights to executive stakeholders using structured problem-solving & data analysis (SQL) requiring deep knowledge of complex operational workflows and financial systems.
- Identified, advocated for, built, and launched a low-code app (database, notification routing workflow, and front-end dashboarding) to automate mission-critical deal desk/onboarding task assignments.
- Implemented executive dashboarding for senior leaders, saving ~5 hours per week in data collection.
- Triaging technical and process data cleanup projects in collaboration with technical stakeholders.
- Established source of truth operational data definitions that support business requirements.

Product Management (Q1-2023 to Q4-2023)
- Tasked with a special assignment to design & build 0 to 1 internal applications with limited resources.
- Identified pain point root causes and business outcomes in user interviews to develop product requirements that have realized annual cost savings of ~$140k in person-hours & reduced licenses.
- Led product road mapping and execution to stabilize & drastically improve onboarding, client management, and invoicing workflows historically fraught with data integrity & scalability issues.

Strategy & Planning Analyst - Business Operations

GeoComply

- Managed escalations from 100+ clients for Know Your Customer and Anti-Money Laundering products by analyzing data queries and collaborating cross functionally using Zendesk and Jira
- Rebuilt 6 internal Customer Success and Know Your Customer Operations process documents
- Supported campus recruitment by facilitating relationships with Canadian geomatics programs
- OHS committee member: employee representative

Customer Success Associate

Skillful

Skillful is a skills-based mentorship program that teaches top talent the skills and industry fundamentals used by strategy & operations teams at high-growth tech companies.

I was coached by mentors who work at companies like Uber, Instacart and DoorDash on a team BizOps Project.

Highlights include:
- Intermediate-level use of SQL, Excel/Sheets and BI/data visualization tools including Google BigQuery, Redash and Tableau
- Worked on an intensive data analysis project alongside a team with coaching from my mentor, culminating in presenting recommendations to senior stakeholders
- Built models for market performance utilizing time series analysis and other techniques
- In-depth understanding of tech business models including key metrics (e.g. SaaS or marketplace metrics)
- Built a strong network of mentors and speakers in the tech industry

Strategy & Ops Mentee

Recycling Alternative

- Completed time-sensitive tasks and logistics for B2B recycling and waste collection
- Coordinated 10 social media giveaways handling over $700 in product from partner organizations
- Assembled 2020 Climate Smart reporting
- Chaired JOHS committee for 3 months

Special Project Coordinator/Driver

IN Engineering + Surveying

- Analysis of proposed site plans and historic legal documents while collecting and processing geospatial data for engineering and legal surveys
- Trained 3 coworkers on 3D laser scanner hardware and software costing $100k

Data Analyst/Jr. Part Chief

AIESEC / Nirwani Associates

Drafted replies to litigation and arbitration while gaining exposure to the legal profession.

Conference Attendance:
- 1st Singapore International Arbitration Centre -ADGM conference | Abu Dhabi, UAE
- 3rd Arbitration in the Era of Globalization | Indian Council of Arbitration & FICCI | New Delhi, India
- 4th India Land and Development Conference | NRMC | New Delhi, India

Legal Assistant

Underhill Geomatics Ltd.

- Analysis of proposed site plans and historic legal documents while collecting and processing geospatial data for engineering and legal surveys
- Trained on in-house coordinate geometry software, while continuing to develop CAD and ArcGIS skills.

Jr. Party Chief

UP360

- Consulted on the creation of workflows for small asset photogrammetry enabling virtual reality applications.

Geomatics Engineering R&D Consultant

Hopkins Chitty Land Surveyors Inc.

- Led a team to complete a variety of survey projects with the goal of exceeding client expectations.
- Analysis of proposed site plans and historic documents on both small and large scale projects.
- Liaised with clients, contractors, and office staff to complete work in an efficient manner.

Survey Technician/Jr. Party Chief

Collett Surveying Ltd.

- Led a team to complete a variety of survey projects with the goal of exceeding client expectations.
- Drafted plans of survey, sketches, and reference plans using AutoCAD and Carlson Survey.

Thanks for checking out my LinkedIn profile! I'm a values-driven Business Operations Analyst who has taken a non-linear path from Geomatics Engineering into Sustainability, Regulation Tech & HR Tech. The thread connecting my career is my ability to drive results by pairing gritty operational execution and data analytics with strategic first principles thinking.

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