Clari

Sr Manager, Business Development

Wingman

Chief of Staff

Locus 

Senior Program Manager, Founder's Office 

BAU Activities 
1) Supported CEO/Co-Founder in managing relationships with different stakeholders including, Growth Partners, Team, Media, and Venture Funds via calendar planning, communication, and E2E execution
2) Board Decks, Client & Investor Pitch Decks, and Growth Drivers Report
3) Anchored changes in the Org Structure to align the OKRs with incentives
4) Championed OKR framework, introduced monthly and quarterly ops review for increased  accountability 

Strategic Initiatives 
1) Anchored Carrier Partner Network Strategy, and program managed phase 1 implementation 
2) Identified Locus’s sweet spot - category of customers that are highly profitable, high win ratio, and retention rate, developed a framework shared with revenue teams
3) Analyzed the existing customer contracts, identified gaps, implemented changes in terms of contracts for better revenue predictability
4) Reduced Singed ARR to Go-Live Churn by introducing lead qualification criteria and incentive alignment 
5) Worked with XFT to document streamline and finalize the process design for Salesforce
6) Onboarded Productboard to bring customer feedback at the center stage of product building, improve visibility of product roadmap across Sales, Success, and Implementation teams
7) Co-Chaired executive offsite to align on overall strategy and build an annual operating plan 
8) Streamlined E2E hiring process added few key sourcing channels for leadership hiring 
9) Reduced attrition and Improved CSAT via fine-tuning the appraisal process and other initiatives 
10) Worked with a US-based law firm & the tech org to build a pipeline of ideas for filing patents,

Program Manager, Founder's office 

Freshworks

Lead BizOps for two products - Freshchat & Freshcaller 
- Launched a new pricing model based on individual feature-price inelasticity to create flat and usage-based plans that appeared significantly better than competitors.
- Curated better onboarding process via feature adoption research - increasing the number of ‘in-play’ deals by 20+%
- Supported PMM in running Cross-sell, Upsell Campaigns
- Used usage patterns as a lever to negotiate a contract that reduced operating costs by ~$1MPY
- Reduced the L1 support tickets by 20% by publishing FAQs
- Build a customer health score 
-Quarterly & Annual Business Reviews Decks

Senior Business Analyst

DRG Abacus

- Developed several models for budget impact, economic viability, and cost-effectiveness for new innovative drugs.
- Undertook research on disease of interest and clinical pathway (space) for drug of interest, adapting budget impact model and cost-effectiveness model for several countries.
- Managed the entire lifecycle of a proposal, including creating and presenting the same to customers in order to win new business.

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