Qlik

•	Accelerated YoY growth from 15% to 27% by advising the Chief Customer Officer on 3 growth and strategy programs and automating business processes to unlock upsell and cross-sell opportunities and reduce time to close.
•	Maintain $8M-$10M book of business within the healthcare vertical & cultivate relationships to grow some accounts by 30-40%.

Director of Customer Success

DemandMatrix

•	Enhanced and led relationships with customers such as Google, Adobe, and Microsoft as Customer Success Manager while building the customer success team, hiring 5 CSMs and 1 lead.
•	Leveraged customer success background to upsell, cross-sell, and secure renewals, expanding accounts and achieving increase in ARR from $3.5M to $10M+ with largest accounts increasing 100%+ YoY.
•	Shepherded company through acquisition of Demand Base and post-acquisition phase as key member of leadership team.

Head of Customer Success | Advisor to the CEO

Amazon Web Services (AWS)

* People: Continue build and lead high-performing customer enablement teams. Develop key metrics and define performance indicators to measure overall impact and drive continuous improvement.

* Business: Simplifying the pre-sales and post-sales customer experience. Driving customer centric change inside of AWS through data, automation, tooling, process and product improvements.

* Customers: Enabling customer cost savings and delivering top business outcomes for thousands of AWS customers.

Head of Customer Enablement - Scaled Segment

* People: Leading Customer Success Team for Amazon's Top 20 Enterprise Customers
* Customer: Satisfaction, adoption, growth and retention by delivering business outcomes
* Business: Driving Strategic programs for AWS

Head Customer Success and AWS Enterprise Support - Strategic Segment

Microsoft

* Led the Global Services Team for top commercial Microsoft customers and partner. 
* Ensuring that customers achieve maximum value from their investment in Microsoft, identifying new opportunities and increasing adoption 
* Grew services revenue, adoption and team size 3x over the span of 4 years.

Principal Customer Success Lead - Global Accounts

* Various Enterprise Customer Facing roles in Services, Sales, Support and Consulting.
* Managed 30+ enterprise customer accounts in SoCal and NorCal over the years ranging from dedicated to Disney to up to 11 accounts (at a time). 
* Drove strategic delivery, solutions and sales with all levels of management at customers including CIO, CTO, COO, VP of Technology and various Directors and IT Managers.

(Various Customer Facing Roles) Senior Technical Account Manager, Engagement Manager, Services Sales

Developer Support Engineer, Technical Lead, Escalation Lead

University of Texas at Dallas

Computer Lab Assistant / Teaching Assistant

Passionate for adding most value and growth to customer's busisness.

Taplio

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