Kaapo Lappalainen's Linkedin Analytics

I am a former Customer Service Representative at Foundever, a company that provides innovative customer service solutions for online businesses. I have recently graduated with a BSc in Business and Economics from Mälardalen University, where I learnt the fundamentals of marketing, accounting, and finance. In my roles as a freelancer and a customer service rep, I have developed strong skills in attention to detail, communication, and problem-solving. I enjoy putting myself in the customer's shoes and finding the best way to resolve their issues, whether they are related to the brand, the product, or the service. I have successfully handled complex and challenging situations, such as dealing with unhappy or dissatisfied customers, over various channels, such as email, phone, and face-to-face. I have also improved my spoken English skills, as I often work with international clients and customers.