Electronic Arts (EA)

-Developing a hypothesis
-Software Testing
-Formulating a method of reproduction
-Writing Bug Reports
-Capturing still images and video clips
-Use of screen / video capture tools: OBS, Xbox Manager
-Use of Project Management tools: Jira; Confluence; TestRail
-Working with remote teams
-Working within the Agile project management methodology and scrum framework
-Search the following link to find my name in the credits:
-https://www.ea.com/en-gb/games/apex-legends/credits#respawn-credits

QA Tester

BRB Podcasts

-Founder of World's Favourite Game
-Founder of Play On Podcast
-Co-Founder of Beer, Rap & Banter Podcast
-Ideation and Branding
-Project Management
-Video Production
-Audio Production
-Photography
-Writing
-Graphic Design
-Publishing
-Recruiting creative staff
-Training creative staff
-Managing creative staff
-Social Media Management
-Community Management

Content Producer

Tech Fleet Professional Association

-Product Management for the Collab Trax Digital Audio Workstation (DAW)
-Market research
-Competitor analysis
-Product roadmap development
-Stakeholder management
-Cross-Functional teamwork (Research/Design/Strategy)
-Use of Project Management tools: Notion, Figma
-Use of collaboration tools: Slack, Zoom, Google Docs
-Working within the Agile Framework
-Working with remote teams

Apprentice Product Strategist

-Copywriting / Content for Phase 3 of the Kadet Web3 Wallet (e-Commerce)
-Content audit
-Information architecture
-Style guides
-Content strategy
-Developing / maintaining brand voice and tone
-Cross-Functional teamwork (Research/Content/Design/Strategy)
-Use of Project Management tools: Notion, Figma, Airtable
-Use of collaboration tools: Slack, Vowel, Google Meet, Google Calendar
-Working within the Agile Framework
-Working with remote teams

Apprentice UX Writer 

Tech Fleet

-R&D for Phase 2 of the Kadet Web3 Wallet (e-Commerce)
-Researching optimal coding strategies
-Use of frameworks and libraries
-Design translation
-Version control 
-Coding: HTML / CSS / JavaScript
-Cross-Functional teamwork
-Use of a code repository (GitHub)
-Use of Project Management tools: Notion, Trello, Figma
-Use of collaboration tools: Slack, Vowel, Google Meet, Google Calendar
-Working within the Agile Framework
-Working with remote teams

Apprentice Web Developer

-Phase 1 of Tech Fleet's Web 3 Wallet (e-Commerce)
-Performing research tasks: User interviews, surveys and questionnaires
-Persona development
-Journey Mapping
-Usability testing
-Data Analysis and synthesis
-Use of Project Management tools: Trello; Figma; Coda
-Use of collaboration tools: Slack; Jitsi; Lettuce Meet; Google Meet; Google Docs; Google Calendar
-Working within the Agile Framework
-Collaborating with an international team
-Working with remote teams

Apprentice UX Researcher

Codemasters

QA Technician

TransUnion UK

-Operations / Production
-Project Support / Lead
-BAU Tech Support
-Escalation point for 1st Line

Senior Technician

dmg media

-1st and 2nd Line support to over 4000 users
-Software / Hardware Installation 
-Email Support: Outlook / OWA
-Apple Mac Support 
-SCCM / Casper managed computers
-Password resets, unlocking accounts etc
-Network support: WIFI / LAN / Intranet  
-Producing handover reports
-IPT Phone Support: Cisco Call Manager (CUCM)
-Microsoft Lync / Skype for Business Support
-Hardware Support: Printers, Laptops, desktops
-Mobile Device Support (MDM): Android / iOS
-Adobe CC Support
-Remote support to international and home-working users
-Printer Support: Follow Me printing and Multi-Function Device (MFD)
-Admin: Service Now (SNOW), updating support ticket details, updating clients, liaising with various teams and external support people, escalating (ITIL)

End User Computer Analyst

Acora - IT & Cyber Security Managed Services

-Remote Desktop Support
-Supporting over 1400 users worldwide
-Citrix Xen App Support
-Admin: SNOW help desk, (ITIL environment)
-Microsoft Office Support
-Microsoft Lync / Skype for Business Support
-Software Installation 
-Dictation Support: BigHand / Phillips SpeechMike
-FTP and file sharing Support
-90% First Time Fix rate
-Producing Handover Reports
-Network Support: WIFI / LAN / Intranet / MFD
-Filesite / Worksite Support
-Training new recruits
-Training users
-Hardware Support: Printers, Laptops, desktops
-Mobile Device Support: Android / iOS / Blackberry
-Airwatch
-Blackberry Enterprise Server (BES)

Senior Service Desk Analyst / IT Trainer

Specialties: Content / IT Support / Project Engineering / Media Production

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