AmeriSave Mortgage Corporation

• Contacted customers to discuss 30 to 90 past due accounts on their mortgage loan.
• Set up 4 to 6 repayment monthly plans for customers to maintain their mortgage payments.
• Notated on an Excel monthly collections sheet of payments received from customers.
• Assisted Loan Servicing Representatives with 150+ calls a day on customer's inquires and requests.
• Proficient in video conferencing platforms such as Zoom, Microsoft Teams able to communicate with employees.

Collections Specialist

Community Loans of America

• Managed high-volume outbound calls (150-200 per day)
• Collected balances on delinquent car loans and personal loans (30-90 Days Past Due)
• Successfully gathered credit card info and scheduled payment arrangements. 
• Progressed to the QA Team and assisted other Collections Agents in navigating their collection calls to handle customers accurately.
• Demonstrated strong communication skills and support to all team members.

Customer Service Representative

TSYS

• Responded to customers’ inquiries about their credit card and transaction amount.
• Submitted disputes for fraud and non-fraud charges on compromised accounts.
• Utilized problem-solving skills to process customer disputes.
• Created case files on customer’s credit card accounts

Publix Super Markets

• Responsible for handling currency, operating registers, and processing transactions.
• Received satisfactory cashier evaluations from my department.
• Processed refunds, credits, and receipts.

Cashier

Kroger

• Responsible for handling currency, operating registers, and processing transactions.
• Ensure pricing is correct by scanning items.
• Processed refunds, credits, and receipts.

As a writer, I am passionate about creating stories that inspire and empower audiences worldwide. My production skills are enhanced by being inventive and imagining a story taking form. 

In my leisure time, I create passion projects that hone my skills in scriptwriting and editing. It helps me to learn more about the aspects of film and television. Within the media industry, I envision contributing my creative talents to broadcast networks.

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Kalisa Taylor's Linkedin Analytics

Kalisa Taylor

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Kalisa Taylor

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Kalisa Taylor's Linkedin Analytics