care.coach

care.coach™ was named one of the Top 10 Aging in Place Innovations by GuideWell in 2020, Health IT winner of MedCity INVEST 2021, and AARP-HITLab Social Connections Challenge Champion 2021!

care.coach™ is a San Francisco Bay Area tech company funded by US Congress, the National Institutes of Health, private investors including StartUp Health and AARP, and happy customers. We help PACE and Medicare Advantage health plans, state government, and consumers to scale human touch and to solve the caregiver crisis. Our digital avatars are powered by a unique fusion of artificial and human intelligence, enabling them to build strong relationships with medically and psychosocially complex individuals, coach risk-mitigating behaviors, and help coordinate care. Our conversational AI performance metrics are best-in-class, and our outcomes, such as reduced client loneliness and reduced long-term and acute care utilization, have been published by Stanford University, University of Washington, and various care.coach customers -- see https://care.coach/publications

Health Advocate

Travel Rosa

• Create content for social media (Facebook and Instagram).
• Monitor and analyze social media results.
• Assist in quoting and creating travel packages.
• Utilize various platforms and providers worldwide to develop travel solutions.

Intern

Observatorio Tecnológico de Jalisco

• Management of social networks: Instagram, Facebook, LinkedIn.
• Monitor and respond to comments, questions and messages from the audience.
• Create and publish creative, relevant and engaging content.
• Evaluate post performance and prepare reports to evaluate the impact of social media activities.

Community Manager

TELUS International

• Classify and evaluate advertisements and multimedia content from different platforms.
• Make observations so that creators can improve their content or approve it to publish it to the Mexican population.

Social Media Marketing Specialist

USAA

• Use various analytic tools to make decisions as to whether offering a policy is prudent, determining premium amounts and coverage limits.
• Undertake research to determine the degree of risk presented. 
• Looking over financial statements, requesting credit history, and evaluating other personal factors. - Examine loan applications for legal compliance requirements and adherence to USAA guidelines.
• Using livechat to communicate with phone agents and customers.

Underwriting Analyst

CIENCE

• Creation of emails for marketing outreach campaigns.
• Prospecting, sales and totally personalized follow-ups via Email and LinkedIn.
• Management of LinkedIn accounts for C-levels.
• Creation of weekly reports with different platforms, presenting them to the internal and external team.
• Use of CRMs such as HubSpot and Salesloft.
• Assist Project Managers in different tasks such as: taking notes in meetings, keeping track of everything that happens in the accounts, and attending meetings with clients to discuss strategies.
• Management of Office package - G-suite.
• Schedule appointments with prospects through different calendars (Hubspot, Calendly, Meet, Zoom, etc) and with different time zones.
• Management of other platforms like Slack and Outlook.

Messaging Specialist

Helpware

Teleperformance

• Customer service via chat.
• Management of platforms such as Vmware and Office package.
• Occasionally follow up with the client to solve problems by phone.
• Assist my immediate supervisor with filling out documents, creating training material, as well as assisting my co-workers (floor support).

Customer Service Agent Via Chat

MX.CASA

• Manage calls, emails and correspondence, both incoming and outgoing.
• File documents, take messages, make photocopies.
• Manage some supplies, such as stationery.
• Organization of virtual and physical files.
• Personal purchases.
• High level of discretion and confidentiality.

Personal Assistant

Welcome to my profile!

I'm Andy and I'm currently in the last semester of my degree in Tourism (administrative). Interestingly, most of my professional experience has been in the area of marketing, and I love it!

I'm here to learn, connect with industry professionals, and explore new opportunities. Feel free to connect and say hello!

Contact: kammyandy@gmail.com

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