Service Collective

Founder, Business Coach & Mentor

Presence

Co-Founder, COO & Head Of Operations

Undertook broad-based mandate with accountability for IT project leadership, using Agile methodologies 
Took accountability for account management and client success management 
Delivered substantial portfolio revenue in Q4 2018, up 120% from Q3, achieving QOQ growth
Equipped function with capacity to grow project opportunities through project delivery 
Simplified technical language for non-technical stakeholders
Seconded to Portfolio Director to define SLAs for Myer’s solution design & deliver AIA Australia projects
Lent expertise on FIS Account to manage software licence purchasing and oversee procurement
Coordinated delivery, including managing vendor involvement
Subsequently played key role in realising high increase in revenue
Led initiative to re-align projects with core business focus area
Introduced project governance models
Integrated centralised database, later playing key role in NPS improvement 
Transformed NPS from key clients by embedding robust processes
Incorporated project performance metrics 
Pioneered project revenue tracking tool IPPF
Grew capacity and capability of existing Project Managers
Focused on culture development, including celebrating all wins of PMs
Turned around morale and inter-team engagement 
Subsequently saw team become strategic contributor to Project Management practice  
Broke down silos between multidisciplinary teams, transforming project delivery cycle timeframes
Mentored 2 Project Managers to become Senior Project Managers
Created knowledge base of case studies acting as exemplar of best practice
Transformed underperforming account to achieve substantial gross profit growth
Rebuilt languished relations to win new business 
Secured 4-year contract with high value
Managed BAU function through change management process for RACV account
Engaged with Service Delivery Managers to strategise transition

Senior Project Manager

Held full accountability for commercial growth of diverse project portfolio 
Grew gross profit substantially each quarter in post 
Established partnerships with numerous accounts, by negotiating and setting commercial vision 
Embedded project governance led project delivery 
Brought together and led internal teams to deliver 10 IT projects on time and in budget

Associate Portfolio Director/Graduate Project Manager - Energy & Utilities, Retail and Insurance

HD Bar & Grill

Bar Attendant

Target

Customer Service Representative

Developed new reporting system still used today
Achieved nearly complete compliance with auditing metrics
Re-aligned issue and compliance measures using a single dashboard 
Entrusted to lead business development and project delivery for major clients

Compliance Intern

Global Management Challenge

2011 International Finalist

Monash University

Business and Economics Faculty Student Ambassador

Co-Founder & Head of Online Operations of Presence, a content platform that leverages web3 blockchain technologies for self development content creators and users to experience the evolution of content where your attention rewarded not harvested.

Business Coach & Mentor through Service Collective for global brands who express from a place of authenticity and service to impact their clients, Industries and ultimately serve humanity.

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