Karen Aw's Linkedin Analytics

• Change Management: led projects in insurance and healthcare sectors, across MNCs and startup during M&A • Employee Award and Team Award winner in recognition of outstanding work performance • Business Process Improvement: track record of conceptualizing and leading initiatives to achieve more than 20% improved efficiency • Service Quality Initiatives: improved SLAs by more than 20% in call centers, processing and email teams • Communication Skills: worked with regional teams, stakeholders across departments, C-suite executives • Leadership Skills: led 10-18 staff with ongoing 1:1 conversations, team huddles through change