Karen Bachmann ☆'s Linkedin Analytics

✉ [email protected] ☎ Cell: 253.226.3513 People who know me well know of my experience in both account management, building teams and dealership management especially in the automotive industry. Always being a true Trusted Advisor to my Customers through solid relationship building; that trust is earned! People also know and understand my ability to form and grow relationships with sales, service teams and operational departments focused on introducing new products and services. Build and management of teams that have thrived in Automotive both in cross functional environments. I have excelled in sourcing, hiring, training, mentoring, and supervising personnel; all while in our new "remote" or "field" team environments. I am passionate about the Customer's Success and Performance management, In a results-driven industry I have the right outlook and strategic ability to work with Automotive Dealers. My ability to build strong relationships, key to negotiating renewals, low-churn and new sales. My demonstrated skills include creating, executing processes and procedures that enhance operational efficiencies. Constructed Onboarding and Implementation strategies; building programs that excel customer adoption. Plus, my background includes guiding tasks from concept to completion ensuring on-time, on-budget, and on-target results with program management. While this may have primarily been in the automotive industry all my skills are very transferable to all Customer Success platforms across different industries. My Specialties: Account Management / Relationships with C-Influencers, Dealer Principals and General Managers Implement and maintain a positive culture Challenger Sales Skills and Challenger Coaching Develop and implement processes and structures to align with company objectives Industry Disruptor/effectively implement change Salesforce/Pipeline Management Vehicle inventory analysis/Trade in Process Business Development/Market Analysis Develop, test and launch new products Recruit/Train/Mentor/Motivate/Coach Employee Career Development Online Marketing Solutions (SEO/SEM, Display,) Excellent Presentation Skills Relationship Building/Customer Service Budgeting/Forecasting/P&L Tracking Results, Reporting ROI