Karen Mangia's Linkedin Analytics

I am a catalyst, creator, connect and coach who helps executives, entrepreneurs and enterprises around the world solve complex, strategic business problems and position themselves for future growth by leveraging my Executive experience in public and private companies. I have a deep understanding of the customer experience--inside and out--from leading sales, global Voice of the Customer portfolios for Fortune 50 companies, and 20+ years of consulting directly with customers across multiple industries and segments. In my role as President & Chief Strategy Officer of The Engineered Innovation Group, a high growth B2B SAAS startup, I’ve helped lead the company to double digit Y/Y revenue growth, raise seed round funding, refresh our marketing strategy and assets, and launch + lead our billable Engineered Innovation practice. As Vice President of Customer and Market Insights at Salesforce (NYSE: CRM), I regularly consulted with senior leadership at Fortune 1000 companies as well as privately funded high-growth businesses to accelerate transformation and increase market share. I engaged with key customer accounts to develop innovative strategies to address their key business challenges and translated feedback into actions to increase customer retention, growth, and satisfaction. My passion for customer success began as an account manager at AT&T, where focusing on customers’ goals led to exceptional success. I consistently outperformed production and revenue targets by double and triple digits (up to 522%), growing revenue up to 51% YOY. At Cisco, I led a diverse sales team of technical and channels professionals to achieve a multi-million-dollar impact. I created Cisco’s first Partner Experience Team, a cross-functional global initiative that made it easier and more profitable for partners to work with Cisco. I then led a global Insight Innovation team overseeing Customer Satisfaction & Experience, Diversity Business Practices, and Global Offset & Countertrade. My love of music and support of education are reflected in my board memberships with Heartland Film and Ball State University. I’m also host of the Future of Work focused podcast, Success From Anywhere, and the author of five books: Sundays With Salvator (Amazon, 2023), WSJ Bestseller Success From Anywhere (Wiley, 2021), International Bestseller Working From Home (Wiley, 2020), Listen UP! (Wiley, 2020), and Success With Less (Marie Street Press, 2016). Twitter: @karenmangia Linktree: https://linktr.ee/karenmangia https://karenmangia.com/