Pass the Keys®

Operations Executive

Floodlight

Customer Success Manager

FCI London

Customer Support Specialist

PrepaidMeters.co.za

Pay-out Queries, Statement Queries, System training, Registration of
meters,
Linking meters to Cigi, Warranty checks, Creating client profiles. Tariff
enquiries.
Delegations of Cases/Tickets. Meter Swaps. Block method queries. Client
interaction. Customer Centricity. Standard Operating Procedure.
Systems :
Crescendo
CRM
Aurora

Customer Service Specialist

Standard Bank South Africa

Telling: Deposits, cash withdrawals, cheque withdrawals,
Corrections, ATM sweeps, ATM loading, ATM balancing,
Bulk telling
Enquiries: Card issuing, Card limits (daily, monthly, EAP),
Beneficiary details, Cheque book (ordering & issuing),
Self service
Service: Early repayments, FICA, Updating details on
clients profiles, STANLIB repurchase, Self service,
Assistance with services issues, customer experience and
dispute resolution
Sales: Closing of Sales, Explanation of benefits,
Communication with clients, Client accommodation,
Updating information, Product portfolio management
and orientation of client with products
Systems:
NDS
Customer 1st
SAP

CIC 

I worked as a retaining agent for CCI. My role was of retaining of clients, updating client profile information, assisting in upgrading client services, verification of technical errors received by clients and  setting out technicians for assistance.
Reason of leaving: Relocation for educational purposes

Retention Agent

I'm here with my list - crossing achievements out!

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