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Hey - I’m Karl Sandland #CUSTOMERCOACH - PERFORMANCE COACH for Customer-Focused Leaders I help customer-focused leaders gain clarity and develop unshakeable self-belief and passion for their challenges at work and home. IS THIS YOU? 🤷🏻♂️ YOU are leading a team of 10+, but you have a couple of people on the team who don't respect your authority, they do what they like and you struggle to exert your authority. You find it difficult to initiate conversations, which is allowing people to get away with murder and you are having to pick up the slack as you're avoiding the confrontation. OR YOU are head of a Customer function in the business, but it seems like the senior leadership team keep putting more and more 'customer' related responsibility onto you. You know you should not be covering pre-sales, onboarding, upsell, customer service and renewal as there are conflicts of interest impacting the customer relationship - but you just can't seem to say 'no' with conviction. You 'put up and shut up' OR YOU are the new Chief Customer Officer in the business and you just feel out of your depth, you've done this role before, but for some reason, you're uncomfortable approaching people and changing operating processes, even though you know they don't work - you know you can do this the job but something is holding you back. SOUND FAMILIAR? 🤷🏻♂️ These are EXACTLY the types of situations I help customer-focused leaders overcome. I'VE BEEN THERE: ✅ Service Delivery Director ✅ Head of Customer Experience ✅ Customer Success Director ✅ Chief Customer Officer STRUGGLING WITH: ❌ Introversion ❌ Imposter syndrome ❌ Low self-esteem ❌ Lack of confidence ❌ Procrastination ❌ Fear of judgement ❌ Avoiding conflict ❌ Creativity ❌ Public Speaking MY TRANSFORMATION: My work and home life completely changed when I worked with a coach - and that ignited a passion in me to become a coach to help customer-focused leaders, like you! I know about your struggles as I have lived through them, been controlled by them and more importantly, found a way around them. There is another way to a far more enjoyable way of working. Reducing stress, increasing focus & mental clarity by overcoming some of those limiting beliefs blocking your true potential. TAKE ACTION - START YOUR TRANSFORMATION. Schedule a FREE Clarity Call https://www.customer-coach.com/discovery …and let’s start transforming you into the Customer-Focused Leader you REALLY want to be.
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