Karl Tusing's Linkedin Analytics

Hello! Thank you for visiting my profile. Here's a little bit about me, and my passion. I build bridges, connecting the disparate cultures of the clinical and IT worlds, to improve patient care. My HIT technical, clinical and Project Management skill set is broad and current, and has expanded through extensive hands-on experience in the development and improvement of Clinical IT/Informatics applications, procedures, policies and workflows for RIS, PACS, CPACS, Modalities, advanced visualization and Voice Recognition Reporting applications. Extensive RIS, PACS, EHR, Modality, Clinical application system and integration testing with DICOM system testing and troubleshooting tools. Conducted many At-the-Elbow Radiologist and Technologist training sessions supporting Go Live events; Implementation, administration and usage of Radiology applications; system integration testing/validation; Clinical Product Management experience from requirements to implementation and evaluation. Worked with customers, management and multi-disciplinary teams to define the platform’s product strategy. Managed customer escalations by reviewing issues, working with CCB team in their investigations, regular status updates (and calls) to customers, and setting appropriate expectations with customer and Support teams. Collaborated with stakeholders to build solutions to meet customer and business needs. Proposed and facilitated clinical collaborations with both provider and vendor teams. Brings an entrepreneurial approach, ownership mindset, and astute business acumen into existing business processes and operations. Skilled in building effective partnerships and interacting collaboratively with others to meet business needs and drive mutually desired results. Seeks to add value in all engagements with customers and stakeholders. Promotes innovation, continuous improvement and team member empowerment driven from a personal, empathic servant-leadership philosophy. Facilitated and Participated in product and customer technology review and governance committees. Proven track record of providing outstanding customer service through personal engagement and incident/escalation management . Resourceful problem solver, versatile and passionate team player who consistently performs well in highly stressful situations and routinely uses exemplary communication skills – written, oral and interpersonal.