Karolina Misiak-Bilinska's Linkedin Analytics

Global Head of Customer Experiences at Philips | Black Belt Certified Global Head of Customer Experiences at Philips | Marketing and Business Leader Driving Innovation and Customer Engagement programs in Healthtech at Philips With several years of experience in leading customer experience strategies, programs, and initiatives across the healthtech sector, I am passionate about creating and delivering solutions that improve the lives of people and the performance of businesses. I am currently the Global Head of Customer Experiences at Philips, where I oversee the creation and execution of the overall customer experience strategy across the company, collaborating closely with various functions and stakeholders. As a certified Black Belt, I apply the principles and tools of Lean and Six Sigma to drive continuous improvement and innovation in customer experiences and business outcomes. I have successfully led the transformation of the global marketing, communications, and e-commerce group at Philips, from a product-focused to a customer-centric organization. I have also enabled the sales engagement and customer experiences programs for Philips innovation centers globally, leveraging cutting-edge technology and data-driven insights. I am a strong advocate of co-creation, collaboration, and change management, and I enjoy empowering and developing teams to achieve their full potential.