Leadoo Marketing Technologies

Working with : 

🎯 Account Expansion & Robust Growth
🎯 Contract Renewals 
🎯 NRR Growth 
🎯 Churn Prevention

Account Manager 

Working with sales and marketing teams - ensuring unparalleled alignment that drives revenue and amplifies brand impact.

🎯 Strategic Account Plans 
🎯 Understanding customers KPI
🎯 Discovery to Delivery 
🎯 Workshops

Senior Customer Success Manager

🎯 Collaboration with C-Level Executives 
🎯 Boosting website conversion
🎯 Cutting CAC
🎯 Aligning sales with marketing for explosive growth

Customer Success Manager

Albacross

✔️ Onboarding of the new customers 
✔️ Planning and executing frequent Business Reviews 
✔️ Customer satisfaction and G2 reviews in order to increase our brand awareness
✔️ Identification of sales qualified opportunities to increase revenue
✔️ Be the trusted advisor to increase the product utilization and customer engagement
✔️ Handle renewals of the contracts

Zwapgrid

✔️ Working with our Partners to create good CX for their end-customers
✔️ Onboarding of the new customers 
✔️ Being a part of the Sales Process to increase MRR
✔️ Handle churn questions to keep positive NRR


Additional merits: 
👩🏻‍💻 Learned foundation of front-end coding in HTML5, CSS3, JavaScript & Editor. Wanted to have deeper understanding of our product. @SheCodes
👩🏻‍💻 Re-wrote and re-designed our website in the Wix-tool in order to improve our messaging & communication , and conversion 
👩🏻‍💻 Took a Project Management with IT course in order to have better collaboration between SalesOps. & Dev.Teams

Keystone Education Group

Working with our Enterprise Accounts from the Public Sector to increase the internal competence, increasing value spent on the courses through EMG.

Customer Success Specialist

Bisnode Sverige

Started the Retention & Customer Success department with a focus on anti-churn and customer satisfaction.

✅ Educating Existing Customers 
✅ Conducting Offboarding Calls with Clients
✅ Making Churn Analysis
✅ Preventing Churns

Customer Success & Retention Manager

Manage the livechat as well as incoming calls
Identify sales opportunities 
Generate leads for SME and Large Enterprise

Digital Sales Specialist 

Webhelp Nordic

Nordic Team Manager

Senior Backoffice Executive & Administrator

Customer Support Representative

Passionate and results-driven Certified Customer Success Manager with over 5 years of hands-on experience. I specialize in crafting strategies that lead to seamless contract renewals, account expansion, and robust growth. My dedication to excellence extends to maximizing NRR, detecting and mitigating churn, and optimizing product utilization. 

🚀 Key Skills:

👩🏻‍💻 Certified Customer Success Manager
🚀 Start-up & Scale-up Enthusiast
🎯 Product Utilization, Contract Renewals, Upsells
📊 Process Optimization & Structure Creation
🧠 Continuous Development & Learning Advocate


Let's connect and explore how we can elevate customer success together! 🌐

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