eMudhra

Strategic Planning, Market Analysis, Relationship Building, , Cross-functional Collaboration,Team management.

Project Manager

Strategic Planning, Market Analysis, Relationship Building, Negotiation and Closure, Cross-functional Collaboration, B2B sales closure, Team management.

Manager Acquisition- BFSI

Digital Transformation Specialist at eMudhra || Helping Companies Adopt Digital Solutions | Driving Paperless Transformation| Using New Age Solutions AI | PKI | IAM and Removing ‘Paper’ Out of ‘Paperwork’.

Digital Transformation Specialist

Vividus Hotels

Customer Service:
• Ensures that all Front Office employees deliver the brand promise and provide courteous, professional and exceptional guest service at all times.
• Ensures that Front Office employees provide excellent service to internal customers as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that all Front Office employees are familiar with the hotel’s products and services.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Establishes a rapport with guests and maintains good customer relationship.

Operational:

• Well versed in HotelLogix, Present Operating PMS: WINHMS.
• Handling OTA Extranet Dashboards.
• Assists in securing external guest accommodation in overbooking situations.
• Ensures that public areas are clean and up to standard.
• Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with
the appropriate welcome amenities.
• Ensures the strict control of room keys.
• Ensures that all V.I.P. and long stay guests are met on arrival by an Assistant Manager – Front
Office.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

Assistant Front Office Manager

Duty Manager

Mint Hotels & Resorts

Assistant Operations Manager

Monterey Plaza Hotel & Spa

Management Trainee Program

Front Office Supervisor

Front Office Assistant

Grand Hotel

Internship Trainee

As a Project Manager at eMudhra, I help companies adopt digital solutions and drive paperless transformation by using new age technologies such as AI, PKI, and IAM. I have successfully managed and delivered multiple projects across various sectors and geographies, exceeding client expectations and ensuring quality standards.

I have a strong background in hospitality management, with a BA degree from the University of West London and six years of experience as an Assistant Front Office Manager in the hospitality industry. I have developed core competencies in strategic planning, market analysis, relationship building, cross-functional collaboration, and team management. I am passionate about creating innovative and customer-centric solutions that enhance efficiency and sustainability.

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