Juniper Networks

Leading security marketing, install base marketing, and product security (secure portfolio) marketing
- Collateral creation
- Events
- Sales & partner enablement
- Campaigns
- Analysts & influencers
- Juniper Threat Labs
- Competitive intelligence & 3rd party testing
- Leading security product launches and the security narrative within networking product launches
- Upsell & cross-sell narrative and campaigns across the entire enterprise portfolio 
- Communicating secure supply chain processes, threat research and secure software development lifecycle processes as differentiators

Sr. Director Enterprise Product Marketing

Responsible for advanced threat security applications product strategy, roadmap prioritization, product line business execution, and product messaging.

Director of Product Management, Advanced Threat

E8 Security (acquired by VMware)

-Product management and product marketing responsibilities, including platform UI requirements, prioritization, and collaborating with engineering

Director, Product

Palo Alto Networks

-Responsible for software subscription (Threat Prevention, URL Filtering, and Wildfire) product marketing and technical marketing
-Managed 3rd party testing engagements for next-generation firewalls, IPS, breach detection/prevention, anti-malware, and advanced threat defense systems
-Prepared submissions for top-tier analyst market guides
-Spoke at multiple industry conferences and panel discussions

Product Marketing Manager, Advanced Threat Prevention

WhiteHat Security

-Responsible for Support strategy and direction of the entire Customer Support department, 
-Managed all technical customer support issues and escalations
-Assisted Marketing and Product Management with campaign launches by providing content and training Customer Support on new products and features
-Wrote customer-facing guides and internal process documentation
-Triaged and solved customer escalations, trained and oversaw other Support Engineers in escalation management
-Created sales collateral and slides for the sales deck related to service delivery

Support Escalation Manager

-Managed a team of 6 Service Onboarding Engineers within the Customer Support Department
-Created the service onboarding program, and continually improved it's structure and workflow to increase customer retention and upsell business
-Defined effective and efficient internal communication and processes between Sales, Legal, TRC, Product Management, and IT
-Managed and resolved customer escalations
-Motivated and worked with my team to provide the best experience for all new customers, including product training and troubleshooting
-Collaborated with IT on Salesforce implementation for effective workflow and needed metrics
-Contributed content and edits to customer-facing documentation

Manager of Service Onboarding

-Onboarded and managed service for enterprise accounts
-Assisted clients in identifying assets (web applications) and WhiteHat service levels best suited for each asset
-Built and managed relationships with clients, acting as their champions within WhiteHat
-Troubleshot technology issues
-Built better processes internally between departments to improve customer service and service delivery 
-Worked with security engineers to effectively communicate web application security information to clients
-Worked with Development and Product Management to improve products, and prioritize and fix bugs
-Identified up-sell and partner opportunities

Technical Account Manager

-Managed client communication and oversaw service delivery for several accounts, small to enterprise companies
-Assisted clients in managing their security strategies
-Responsible for setting up service for new clients and establishing relationships with primary customer contacts
-Worked with in-house sales team on up-sell opportunities
-Trained new clients in interface functionality

Customer Support Engineer

Tiny Prints

-Responsible for training all new employees and retraining staff as procedural standards change
-Contributed to creative design and implementation of new and existing product lines
-Created custom business card designs for PR & Marketing
-Worked in Adobe Illustrator & PhotoShop to customize wedding and everyday stationery
-Consultant for wedding stationery design & etiquette
-Planned and organized philanthropic and volunteer opportunities for the company on behalf of the Tiny Prints Foundation
-Improved overall customer service through the Customer Service Committee

Production Design Team & Design Consultant

I am a self-motivated, meticulous, and diligent person whose experience in product management, product marketing, and client management includes machine learning, behavioral analytics, network security, web application security testing. I value learning opportunities, problem-solving, and knowledge sharing.

I'm very interested in science and technology, and I can learn anything exceptionally quickly. I am open to exciting career paths and new opportunities filled with interesting challenges.

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