Infinity Virtual Answering

Operations Manager

Start.ca

To ensure all customers get the best customer service experience possible, while assisting every agent in being the best they can be!

Service Quality Assurance 

Canadian Mental Health Association

Coffee House Worker

The Unity Project

Student Placement/Volunteer

Everest College

Studied Addictions and Community Service Worker, as well as becoming an active member of the Ambassadors.

Student

Hortons, Oakville

Responsible for all aspects of customer service, both store front and drive thru
Food and beverage service, preparation, sanitation and management
Trained all new staff on policies, procedures and day to day functionability
Performed shift changes, reports, balanced tills and managed staff, to ensure the highest level of customer service

Supervisor/Trainer

St. John Ambulance

Provided first aid, CPR and AED training, both in house and on-site for businesses and factories

Trainer

Security Training Solutions

Responsible for all aspects of customer service and public relations; administration, scheduling, advertising, sales, purchasing and reports

Manager /Assistant Instructor

Stream International

Curriculum Development on a revenue generating corporate project, for a new hire agent program, developing training for VoIP services
Provided training and curriculum development for new hire and recursive training programs
Quality Feedback Support on behalf of the Senior Service Providers, monitoring calls and providing the appropriate feedbacks and coaching 
Provide technical support over the telephone to customers, with every level of experience, for a variety of product lines, while documenting all assistance for future reference

Support Professional /Associate Trainer

Experienced Quality Assurance Specialist with a demonstrated history of soft skills coaching in the information technology and services industry. Skilled in Coaching, Communication, Management, Leadership, and Customer Service. Strong support professional graduated from Addictions & Community Services Worker, Everest College. 

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Kate Harrison

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Kate Harrison

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