Nooks

Senior Customer Success Manager

SetSail

-Managed a diverse portfolio of customers ranging from SMB to Enterprise
-Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
-Tracked customer health metrics including license usage, feature adoption rates, engagement levels, retention rates, and churn risk.
-Communicated risk to Executive team and developed action plans to mitigate potential churn.
-Provided guidance on how to use SetSail's product features in order to maximize value and product adoption.
-Conducted regular check-ins with customers to proactively address any potential issues or concerns, including QBRs with key stakeholders. Partnered with other departments, including Eng and Product, to develop new features or resolve customer issues quickly and efficiently.
-Actively sought out opportunities for growth within existing accounts through additional feature adoption or upgrades based on individual needs identified during conversations with clients.
-Responsible for contract renewal and customer retention and growth. Drove customer escalations to resolution by engaging directly with clients and managing necessary internal resources to drive solutions.

SetSail is a Sales Data Hub that provides complete and actionable sales data to modern B2B revenue organizations. SetSail gives you full visibility into your sales data by connecting to your CRM, calendar, email, and other engagement platforms. SetSail then uses machine learning to detect buying signals and productivity patterns. Insights are available wherever you need them: in your CRM, your data lake, or in SetSail’s dashboards that allow better coaching and sales contests management.

Customer Success Manager

TrueQC LLC

Customer Success Director

SuccessFuel

Leading a team of client success managers, I oversee and drive the consistent execution, on-time fulfillment, and quality of all client campaigns.  My primary goal is the overall satisfaction of SuucessFuel’s clients.

-Drive and maintain overall client success and campaign quality

-Develop, optimize and enforce standard operating procedures for client services

-Combine analysis of data and client feedback to optimize campaign performance

-Manage, lead and develop direct reports in Client Success team

Client Success Director

Catalyst Media

Senior Marketing Manager

Merion Matters - Parent Company of ADVANCE Healthcare Network

- Hiring, training and management of the marketing team as well the oversight of all integrated marketing campaigns for both B2B and B2C purposes. 
- Project manage corporate initiatives: 
        -The design and implementation of new corporate CRM
        -The integration of company database into a new third party email service provider 
- Work closely with both sales management and corporate executives to develop sales strategy, sales training and enhance promotional pieces.

Marketing Manager

- Develop and implement integrated marketing campaigns for both B2B and B2C .
- Manage and implement annual marketing campaigns, including subscriptions and events.
- Work with copy writers and graphic designers to create integrated campaigns including creative for print, website and email.
- Support Recruitment and Marketing Media Sales team.
- Work closely with sales management to develop sales packages.

Marketing Specialist

Bewley Irish Imports

- Develop and implement annual company marketing plan.
     - Analyze prior year sales, track and monitor market trends
     - Review the performance of current product lines
     - Investigate current market tendencies to establish areas for future growth
     - Responsible for meeting company established benchmarks as outlines in marketing plan
- Organize and attend all industry trade shows, including NASFT Fancy Food Show.
- Maintain, through ACT, a database of both current and potential customers.
- Establish a relationship with new customers based on the company’s core values of loyalty and trust including large commercial accounts 
- Consult with outside photographer and graphic designer in the layout and design of company sales brochures and product catalogs.

Sales and Marketing Specialist

Personable and dedicated Customer Success professional with experience in sales tech, SaaS, data and AI. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.

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