Pegasystems

Sr Director, Learning Strategy and Solutions

Senior Director Program Management - Consulting

Polycom, Inc

A Global leader in standards-based unified communications (UC) and a provider of video collaboration, voice and infrastructure solutions

• Build and maintain Global Strategy, Portfolio, Messaging and Positioning for Education business based on value propositions
• Develop reporting of education on a global level, drive investments of $4 million profit and loss
• Facilitates organizational development encompassing: 750 technical employees and 500 individual service partners' employees
• Oversee $650k training  budget, structure, competencies on product support, tools and support technologies
• Foster new business opportunities and business models, open three locations and expand portfolio to increase  revenues from $1.4 million to $4 million 
• Create and maintain a process developing content including e-learning and virtual delivery; Create pre-paid training packages, representing 10% of quarterly revenues and predictable revenue stream
• Integrate and optimize the service operations and delivery, successfully merging eight training operations with different business models from company acquisition to real-time
• Maximize customer satisfaction and loyalty by delivering on-time training programs supporting readiness and expertise as a service delivery partner for customers and channel resellers
• Instrumental in developing on-boarding services strategies and training ten strategic partners in three years including: HP, Verizon, IBM, Avaya, AT&T, Siemens

Worldwide Director of Education

PictureTel Corporation

PictureTel Corporation is the world's leading manufacturer of video conferencing communications systems for use over switched circuit and packet-based networks.

Director of Education

• Drove significant operational enhancements to support high-growth managed services, representing 30% of division revenues
• Created unique web-based conference services, to identify leapfrog expansion opportunities, while leading a team with implementation and pricing worldwide
• Grew customer utilization of products and services tenfold by providing strategies to improve customer success and satisfaction resulting in accelerated product demand 
• Led team in the development of service bundles by creating go-to-market channel sales programs and establishing a marketing roadmap for managed services and project management
• Facilitated business, marketing and sales plans by positioning and implementing service delivery, effective pricing tactics

Services Product/Program Manager

• Provided worldwide communication, sales, support and service marketing to sustain division growth from $12 to $60 million incurring a 37% Compound Annual Growth Rate over five years
• Managed all marketing/communications delivering service presentations across 33 different lines
• Launched first generation IP Consulting Services, providing sales tools gaining widespread acclaim from sales management

Services Marketing Manager

Successfully launched Professional Services portfolio adding 11 new, high-growth operational services

Services Marketing Analyst

Oversaw service contract renewals and billings resulting in revenue growth from $1.5 M to $12M over 3 years

Business Analyst

• Strategic • Business Design • Marketing • Sales • Business Development • Certification and Accreditation Strategies • Staff Management 

• Extensive experience managing large training projects including: designing, delivering, and managing sales training, customer-facing training, and partner certification programs.

• Oversaw a a profitable education business that generated over $4M annually.

• Executed global partner readiness and certification program for pre/post-sales and technical teams.

• Grew lasting and profitable relationships with partners and multi-disciplinary team members.

• A keen ability to develop services and solutions aligned to customers specific business needs.

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