Local Eats

Co-Founder

Chief Communications Officer (CCO)

Everblue Nursery

• Evaluated customer feedback of 200+ current and previous clients to identify areas for improvement, resulting in a 90% increase in customer satisfaction.
• Developed a comprehensive sales and marketing plans to meet company goals, resulting in a 65% increase in client retention & acquisition.
• Conducted 1400+ product demonstrations to over 500 clients during 4 years, resulting in a 70% increase in sales combined both retail and wholesale markets.
• Maintained contact with potential customers, provided them with information on the company's services, and negotiated contracts with them.

Sales and Customer Service Manager

• Ensured that all clients received prompt, friendly and efficient service. Facilitated customer experience for clients, providing tailored tree selection & installation solutions to ensure their needs were met.
• Helped to develop a WordPress website and wrote engaging copy across the website, resulting in a ~60% boost to customer conversion rates .
• Maintained positive relationships with clients and partners. This included attending networking events, working with local media.
• Delivered quality customer service through phone, email, and in-person interactions, resolving any issues quickly.

Customer Service Sales Specialist

Carey Industrial Services

• Inspected work areas and equipment to ensure compliance with company, province, and federal safety policies and regulations.
• Maintained a safe working environment for all employees, and produced daily reports on all safety-related incidents.
• Monitored over 78 personnel, and identified & reported any hazards to minimize risks and ensure safety compliance.
• Demonstrated excellent communication skills for effectively convey safety information and
respond to safety concerns from employees.

Safety Technician

Katerina is experienced sales  professional with expertise in customer service and effective communications.                  

15+ years of experience in customer service & sales across B2B2C markets within the retail and wholesale sectors.

5+ years of experience in Alberta’s agriculture industry. 
Managed operations & sales for an agriculture company.

Co-Founder @Local Eats. 

Additionally, Katerina serves as a committed volunteer at the 4:13 Therapeutic Riding Association, a charitable organization that provides therapeutic horseback riding to children with special mental and physical needs.

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