Kateryna Ostapenko💙💛's Linkedin Analytics

Hey 😊 I'm Katia. Jumped into Customer Service Operations 12 years ago and it's been my thing ever since. People often think service jobs are just for starters, like a warm-up act. But get this — when you really dig in and see the big picture, beyond just the fixes, you find out it's a KEY role. You catch when a user hits a bump with what we've made. You pinpoint the problem and sort it out. You loop in the higher-ups. You prove it with data. Then, hit repeat.