Studio Three

Studio Experience Lead

Daniels Health

Impacted by December 2023 layoffs. 

* Dynamic and newly created role serving an international employee population of over 500 from US support office
* Provided HR program and project support via executing on assigned tasks ranging from new hire experience and onboarding to administration of leave of absences for employee population (FMLA and personal).
* Drove internal diversity, equity, and belonging (DEI) survey initiative through owning survey configuration and build, launch, communications, respondent support, and internal reporting.
* Owned, supported, and executed departmental and office wide event planning and logistics via vendor sourcing and analysis, contract negotiation, day-of production and support, and administrative tasks throughout. 
* Crafted and delivered internal and external communications such as company-wide announcements as well as new hire communications and Glassdoor responses.

People & Business Support Officer

Zwift

Impacted by March 2023 layoffs. 

* Converted to FTE and joined newly established People Growth & Impact team which strived "to cultivate an inclusive environment that fosters growth, increases engagement & retention, and levels up performance within our team and in the game."
* Acted as team-wide special projects manager. 
* Revamped new hire experience program by partnering across 11 global teams up to the SVP level to provide company-wide, engaging educational content on a rotating, quarterly basis. 
* Drove and helped deliver 2 internal department training opportunities – via Korn Ferry and Recruiting Toolbox.
* Maintained positive and collaborative vendor relationships with 3 external vendors and participated in renewal and procurement process.

Senior Specialist, People Growth & Impact

* Lead New Hire Experience (onboarding) Programs from start to finish, while partnering with cross functional teams, stakeholders, and SMEs to execute
* Leverage facilitation and presentation skills to deliver high-impact, effective, and engaging on demand learning and growth experiences
* Participate in pre-onboarding activities through communication and scheduling to create a seamless arrival experience
* Track and report on onboarding metrics to measure impact and effectiveness of programs
* Respond to needs of overall New Hire Experience Programs by being main point of contact for all stakeholders and company
* Work collaboratively with People Business Partners, COEs, key internal stakeholders, and external vendors on communications, content creation, and ad-hoc learning programs

Onboarding Specialist

Smokeball - Legal Productivity Software

* Guided clients through first 90 days with custom configuration and implementation of the program including facilitating installation, training, and overall transition and adoption.
* Delivered and lead personal, customized training calls on ad-hoc and ongoing basis
* Handled day-to-day client issues as well as improved software usage and adoption through proactive communication along with maintaining training and reference documentation.
* Facilitated hand-off to Account Managers at end of initial onboarding period.

SpotMe

* Promoted within 12 months of hire date. 
* Assisted in recruiting, interviewing, and onboarding process for two additional Customer Experience Specialists. 
* Continued to deliver multiple, concurrent mobile app projects for Fortune 500 clients and key stakeholders, lead onboarding process for client users, captured client feedback, and collaborated across multiple teams and office locations.

Senior Customer Experience Specialist

* Utilized proprietary CMS to deliver multiple, concurrent mobile app projects to external Fortune 500 clients and key stakeholders. 
* Guided onboarding experience, leading clients through webinar training sessions. 
* Collaborated across multiple domestic offices and global team locations. 
* Captured client requirements, expectations, and feedback to continually improve platform features and technology. 
* Acted as a strategic partner with clients by sharing best practices and guidelines.

Customer Experience Specialist

Cvent

* Promoted to Senior Content Specialist in February 2017. 
* Wrote, edited, and contributed to application content, internal/external documentation, content standards, release communications, and user testing efforts across multiple product-lines. 
* Maintained and drove internal style guide initiative.

Senior Content Specialist

* Wrote, edited, and contributed to application content, internal/external documentation, application standards, release communications, and user testing efforts across multiple product lines.

Technical Writer

Relay Foods

* Completed individual sales with new customers and contributed to grassroots marketing, branding, and networking efforts in emerging DC market.

Street Team Sales

NARAL Pro-Choice Virginia

* Worked closely with Deputy and Executive Directors on membership communication efforts including fundraising, event planning, and various outreach campaigns during 2013 Virginia gubernatorial election.

Development and Events Intern

Washington Golf and Country Club

Front Desk

Assistant Coach

Mortar Board

* Served as membership co-chair for Percy H. Warren chapter of Mortar Board. 
* Revised membership recruitment process, promoted organization and our philanthropy through special events and grassroots communication efforts, and selected new members with fellow co-chair. 
* Increased chapter membership by nearly 100 percent.

Membership Co-Chair, Percy H. Warren Chapter

Enthusiastic and versatile technology professional with 9+ years' experience in event management, law, and fitness SaaS. Varied skill sets include internal and external relationship building and onboarding, technical writing and documentation, systems and program administration, presentation development and delivery, training delivery and facilitation, vendor management, and program/content development, creation, and delivery.

Actively pursuing new opportunities in customer success/experience, people experience/engagement, training & development, and/or project management.

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