Intuition Machines

·	Develop and execute effective social media strategies to increase brand awareness and engagement across all relevant social media platforms.
·	Manage and grow the company's social media presence through content creation, customer interaction, and performance analysis.
·	Lead education, trainings, and workshops for internal teams on best practices for social media usage.
·	Collaborate with cross-functional teams to create campaigns aligning with business goals and maintaining a consistent brand voice.
·	Stay updated on industry trends and competitor activity for identifying opportunity areas.
·	Utilize social listening and analytics tools to track campaign performance and make data-driven improvements.

Social Media Manager

SYKES Costa Rica

·	Supervised community managers for customer support on social media platforms (Instagram, Facebook, Twitter, YouTube, and community forum).
·	Monitored, tracked, and evaluated associate performance using predefined KPIs.
·	Managed crisis communications with organized plans and a controlled narrative.
·	Investigated consumer opinions through surveys and opinion polls.

Community Manager Supervisor

·	Prioritized workflow resolved operational challenges, and supported goal achievement.
·	Trained employees in standard work processes and role-specific skills.
·	Guided employees in handling complex problems and resolving escalated complaints.
·	Collaborated with senior management to develop KPIs, build operating dashboards, and monitor performance.
·	Managed a successful team of 20 employees, consistently achieving operational goals.

Technical Customer Service Team Manager

· Trained users and junior staff on hardware and software usage.
· Managed workload and multitasked efficiently.
· Investigated and resolved customer issues through departmental communication.
· Exceeded daily service quality and performance goals.

Agent Support Specialist

· Assisted customers with technical issues and provided solutions.
· Provided exceptional customer service.
· Documented customer interactions and maintained detailed records.
· Collaborated with a team of technical representatives to deliver top-notch service.

Bilingual Customer Service Representative

In a social media landscape divided into two lanes:

-Stick to the basics and hope for results.
-Embrace the power of strategic social mastery.

Ninety-nine percent are stuck in lane one, but that 1%? 
They're skyrocketing!

Here's the impact:
📈 Amplified brand presence
🚀 Faster business growth
🤝 Engaged and loyal communities

Your journey to social media excellence starts now.

👋 I'm Katherine, your social media expert, dedicated to propelling businesses, solo entrepreneurs, and anyone seeking a standout online presence.

Why follow? Unlock the latest social insights, engage with a supportive community, and enjoy funny content.

Join us in the 1% thriving in the social media game.

Ready to elevate? Click 'Follow' and let's build your social media success story together!

Taplio

Katherine Herra Cortes's Linkedin Analytics

Katherine Herra Cortes

Want to drive more opportunities from LinkedIn?

Taplio

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Katherine Herra Cortes

Want to drive more opportunities from LinkedIn?

Katherine Herra Cortes's Linkedin Analytics