EPAM Systems

Lead Communications Specialist

Communications Specialist

Missouri State University

Worked closely with regional small business consultants and center marketing team to develop both internal and external materials. Wrote blogs for company website, proofread materials for trainings and internal dissemination, developed a new design for emails distributed to small business clients.

Technical Writer Graduate Assistant

State Farm ® Steven D. Gum Agency

Managed financial accounts and provided written transcripts of financial transactions; assisted customers in making payments and understanding financial processes; reviewed personal information with customers and write insurance policies that met their needs and protect their families; assisted office Agent in developing documents for staff use, as well as for data gathering, customer care, and high-level communication.

Financial Account Manager

Champagne Books

Reviewed submissions, wrote reports and recommendations for acquisition, edited manuscripts, worked closely with authors during the many rounds of editing. Developed content for social media sites using release dates, quotes from published authors, participated in social media events, promoted company using networking and marketing tactics.

Editor and Social Media Assistant

The Arc of the Ozarks

Behavioral Support Technician

Cox Health Systems

Med-psych/med-detox and emergency department contracts

Certified Nursing Assistant

Burrell Behavioral Health

Customer Service Representative

Lead Communications Specialist for Global Internal Communications at EPAM Systems. Regularly writing for an internal audience of ~60,000 professionals. In charge of managing enterprise internal communications tools. 

Proficient with the Adobe Creative Suite for graphic design, copyediting, video editing, audio recording and editing, etc.; competent with MadCap Flare and Acrolinx. Comfortable with Audacity recording and editing software. Familiar with Salesforce, Enterprise, Cerner, and a variety of customer relationship management systems. Novice capabilities with Python3 and JavaScript, competent with web-building tools CSS and HTML. Experience designing and developing technical documents and websites for office use, education, and community outreach programs. Experience with content development for web-based marketing. Employment background in mental health, medical and office settings, and digital engineering environments.

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