Kathryn Rutkowski's Linkedin Analytics

💡I am a strategic and pragmatic Program and Service Leader with a reputation for accountability, integrity, and delivery of solutions that create customer and business value. My focus is everything Customer and Experience. 👁️‍🗨️ Customers have jobs to be done and problems to be solved, and business requires clear vision and strategy to understand and action what their customers need to enable effective solutions in a collaborative, empathetic, inclusive, scalable and sustainable way. This is what I aim to achieve every day. ✔️ Known for 'getting things done' across matrix organisations, I have 25+ years experience in Go To Market, Global Strategy, Consulting, Operations, Finance, Productivity, Customer Advocacy, Customer Experience, Remediation, Digital, UX, CRM, ITIL, Agile, Employee Innovation, Retail Banking, IT infrastructure, Wealth, Hospitality and Quality.  📢 I distill complex problems into clear solutions, translate data into insights, and define business case success measures to deliver realistic action plans with tangible benefits. ⚖️ I build rapport as a trusted advisor and delivery partner to sponsors, stakeholders, vendors and colleagues because I am genuinely interested in understanding business problems, navigating constraints and delivering prioritised solutions that make a difference. 🧩 I use visual facilitation and storytelling to clarify, collaborate, prioritise and deliver. I aim to create circular operating models with feedback loops to measure customer value and business improvements so that: • customers will be loyal advocates • teams define and own their progress • senior leaders see tangible results. Personal: kathryn5761@bigpond.com Consulting: hello@whatexperience.com.au Phone: +61 (0) 414 494 818