Kathya Sarria's Linkedin Analytics

With 10 years of experience in software quality assurance and conversational design, I am a passionate and skilled leader of the quality assurance team at Nicasource, a leading software development company in Latin America. I oversee the testing and validation of various voice technology projects, such as chatbots, voice assistants, and natural language processing systems, ensuring that they meet the highest standards of quality, usability, and accessibility. I also design engaging and natural conversational flows for different platforms and domains, using my knowledge of user needs, intents, and emotions. I collaborate with developers, designers, and clients to create innovative and user-friendly voice solutions that solve real-world problems and enhance customer satisfaction. I enjoy learning new skills and technologies, and I am always looking for new challenges and opportunities to grow as a professional and as a person. I value teamwork, creativity, and excellence, and I strive to contribute to the success and growth of Nicasource and its clients.