Denim

Transforming the experience of the hourly, deskless workforce.

Director, Customer Success | Founding Member

Casted

Serving Casted's Customer Success, Managed Services, and Customer Support teams to deliver an outstanding customer experience to B2B marketers & podcasters.

Director, Customer Experience

Partnering with B2B Content Marketers to help them amplify their podcasts & video content across as many channels as their audience can consume, understand who they’re reaching, and how they can maximize impact.

Senior Customer Success Manager

Tangoe

Enabling a large global Operations team by leveraging educational tools, automation, and comprehensive dashboard reporting to drive scalable and standardized processes and communications. 

Responsible for collecting various customer feedback (NPS and CSAT) and analyzing, organizing, and presenting results back to leadership on improvement opportunities, and measuring ongoing success

Director of Operational Enablement

MOBI Wireless Management

Enabling a large global Operations team by 
leveraging educational tools, automation, and comprehensive dashboard reporting to drive scalable and standardized processes and communications. 

Responsible for collecting various customer 
feedback (NPS and CSAT) and analyzing, organizing, and presenting results back to leadership on improvement opportunities, and measuring ongoing success

Empowered a diverse team of managers to collaborate effectively to deliver quality services to a book of 40+ clients and $6M+ ARR.

Analyzed monthly costs and identified efficiencies to maximize gross margin. 

Identified opportunities to drive value and growth with customers. 

Ensured SLA compliance, escalation resolution, and continuous improvement.

Senior Manager, Client Services

Maintained and grew customer relationships through daily account management. 

Acted as a primary escalation point for all customer-related matters. 

Helped identify opportunities or gaps within a 
customer process and proposed improvement plans. 

Ensured delivery of all contractual services

Service Delivery Manager

Managed customer interactions through tickets, email, chat, and phone.

Account Specialist

Verizon Wireless

Advanced customer service through a wireless perspective, including billing analysis and device recommendations.

Retail Sales Representative

Guitar Center

Enhanced management skills through acting as a direct report for customer operations associates and maintaining safety standards and policy and procedure.

Operations Manager In-Training

An energetic and ambitious leader with a fiery passion for establishing trusted partnerships with customers through proactive interactions and valuable conversations. 

Thrives on solving problems at scale, as well as collecting direct feedback and closing the loop through action plans to drive forward progress.

Taplio

Katie Nehrenz's Linkedin Analytics

Katie Nehrenz

Want to drive more opportunities from LinkedIn?

Taplio

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Katie Nehrenz

Want to drive more opportunities from LinkedIn?

Katie Nehrenz's Linkedin Analytics