BambooHR

Crafted a roadmap for the improvement of BambooHR's new Benefits Administration add-on while concurrently overseeing the maintenance of the Performance Management. Successfully developed an intuitive employee self-enrollment experience, enhancing overall usability.

Product Manager II

Developed a strategic roadmap for BambooHR's Performance Management Product, contributing to a substantial increase in the product's Monthly Recurring Revenue (MRR) by 33% over a two-year tenure.

Product Manager

Q2ebanking

• Maintained and presented a roadmap of initiatives/features that enhanced the core application. 
• Assisted engineering managers in planning capacity for upcoming sprints. 
• Helped prioritize backlog of small bugs and stories. 
• Worked with engineers and UX team to scope and deploy products & clients-specific features into the application. 
• Coordinated multiple internal and external stakeholders to advance strategic initiatives.

Product Manager, PrecisionLender

PrecisionLender

• Coordinated with several engineering teams to develop and execute an internationalization plan to localize the application for use outside of the US.
• Worked with enterprise-level prospects/clients to understand their needs and scope scalable solutions and features that were incorporated into the core application.

Associate Product Manager

• Evaluated, investigated, and followed-up on client issues as well as replicated and documented them for further escalation.

• Developed support content including articles and blog posts.

• Worked with our Product Development team to document changes and improvements to our software and ensure that our Clients are aware of those changes.

Lead Client Support Specialist

Terra Dotta, LLC

Terra Dotta provides software solutions to over 470 educational institutions and businesses that help manage their application process and streamline their operations. 

• Managed client support cases

• Directed and oversaw client software implementations

• Created and updated support documentation 

• Presented and taught TDS software via GoToMeeting, webinars and conferences

• Assisted business development build and demonstrate how TDS can accommodate the needs of prospect client offices

• Collaborated with the development team to design enhancements of TDS software

• Quality assurance tested new software functionality/upgrades

Implementation/Client Support Specialist

University of Wisconsin-Madison

As an International Student Advisor, I helped international students and staff at UW-Madison with F-1 and J-1 student visa questions & maintenance. I also created and coordinated programs geared towards orienting international students to life and academics here at UW-Madison, as well as promoted and advocated for international students and issues.

• Served as DSO (Designated School Official) for the UW-Madison’s F-1 visa program and ARO (Alternate Responsible Officer) for the J-1 program; authorizing issuance of and signing immigration documents
 
• Provided welcoming and supportive environment for international students at UW-Madison 

• Provided information and guidance on F-1 and J-1 visa status issues to and about international students at the UW-Madison 

• Advised and assessed applications for F-1 and J-1 documents consistent with appropriate federal regulations and procedures 

• Advised and oriented international students, their families and campus community on F-1/J-1 issues and issues of cultural diversity 

• Prepared written information disseminated through handouts/flyers, newsletter articles 

• Prepared and delivered workshops on F-visa/J-visa and other immigration and adjustment related issues 

• Reviewed and assisted in delivery and provide information on F-1/J-1 documentation 

• Provided assistance in interpretation of rights and responsibilities, and advised concerning appropriate document requests and changes 

• Provided electronic communication through SEVIS with USCIS as required by regulation 

• Implemented and assisted in development of campus activities for and involving international students 

• Liaised with other administrative and academic staff and student service units 

• Served on committees planning international student events; assisted in planning and implementation of such events 

• Coordinated International Reach international outreach program; supervised related 33% student project assistant position

International Student Advisor

Teaching Assistant (TA) for Geography 101 - Introduction to Human Geography

• Prepared and lead 2, 50-minute discussion sections each week

• Graded essays, exams & debate presentations for approximately 30 students per semester. Assigned essay assignments required the TA to proofread individual drafts, as well as arrange individual writing conferences/assessments with each student during the semester to discuss writing strategies/techniques.

Teaching Assistant

Blumenfeld & Associates, LLC

• Identified  & monitored state and regional legislation of interest to clients

• Aided with the revisions and promotion of legislation for clients 

• Organized meetings and events with state legislators 

• Created and edited monthly newsletters for clients

• Complied and edited daily updates to clients regarding current legislative activities

• Performed office support duties such as copying, faxing, scheduling, filing, mailing, invoicing and answering a multi-line phone system

Administrative Assistant

International Paper

With a decade of software industry experience, including seven years in product management, I currently specialize in enhancing products within the Human Resources Information System (HRIS) domain. I excel in developing strategic roadmaps that significantly contribute to revenue growth and directly impact software efficiency. My expertise includes successful internationalization planning, effective collaboration with stakeholders, and a client-centric approach through methods such as interviews, feedback, data analysis, and surveys.

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