Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.

- I am the main commercial point of contact for my portfolio of merchants;

- I power the growth of my merchants in multiple sales channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape;

- I work closely with the other Adyen offices around the globe as well as the technical and sales teams to develop new features for my merchants based on merchant needs and to help me build strong relationships with my merchants;

- I manage time-critical, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with little supervision.

Account Manager, Nordics & Baltics at Adyen

Kira Systems

• Helping Law firms, The Big 4, Corporations & Partners around the world to successfully use AI & LegalTech in their daily workflow
• Developing positive, successful and long term relationships with my clients as their primary point of -contact
• Execute best practices and initiatives related to the planning, implementation and execution of Kira’s client engagement processes and success rate

Global Customer Engagement Manager

Wiraya

• Account Management for new and existing clients
• Responsible for the client relationship during and after the onboarding of the project
• In charge of renewals/retention and Up-& Cross-sell
• Initiate and lead the project with the client
• Leading workshops, creating and sticking to time plans and deadlines, documentation and coordinating with third parties
• In charge of tier 1, 2 and 3 companies in UK and globally

Sales, Project Manager and Customer Success Manager

Self-Employed

•	Consulting a variety of businesses with content marketing translations from English & French to Swedish, strategic planning, customer experience, HR, social media, orders & logistics and other operational day to day work.
•	My clients were a variety of start-ups and enterprises, such as DSAutomobiles, DPOrganizer, Netigate, Expanding Concepts

Business Consultant

Stella & Dot Family of Brands

• Coordinate, verify and approve payments to stylists
• Make sure legal documents are up to date, such as Terms & Conditions, Compensation Plan and  Policies & Procedures
• Assist and help stylists with questions regarding their payments
• Coordinate new sign ups and maintain good relationships between the stylists themselves but also towards Stella & Dot
• Manage projects and provide solutions

Key achievement:
• Successfully managed the launch of a Visa Card for the stylists in Europe

Operations and Relations Associate Europe (UK/IE, France and Germany)

Groupon UK & IE

•	Building and maintaining excellent relationships with vendors and in-house customer service teams and managers throughout Northern Europe to drive service and quality improvements and ensure standards are met
•	Seeking new ways to improve customer service processes for the benefit of an outstanding customer experience 
•	Performing regular process audits to ensure the customer experience is as similar as possible across all countries in EMEA, and identify and share best practices to ensure operational excellence
•	Managing ad-hoc projects, including the launch of special/large deals and campaigns 
•	Supporting the NER country Heads of Customer Service as required and help to manage and improve communications between vendor management/the CS Central Team and local teams
•	Translating training materials, terms and conditions, communication materials both internally and externally

Customer Success Operation Specialist - Northern Europe

•	Coaching the team towards different kinds of KPI goals such as CSAT, FTR and productivity
•	Responsible of the Quality Assurance, such as quality checks on first line agents customer contacts through email and phone. Checking different criteria such as opening and closing sentences, understanding of the customer’s issue, logging information correctly and efficiency. Continuous follow-up talks with the agents in order to improve their work.

Customer Service Team Lead

•	Building and maintaining a long term relationship with my clients
•	Ensuring all deals that went live were approved and verified by the clients in order to assure they were fully prepared
•	Working together with the sales team, regional management and strategic planning
•	Liaising with the clients and internal departments, to solve the clients’ issues and queries
•	Problem solving of all clients’ issues through liaising with all internal departments from editorial to finance

•	Managing and motivating the team, 1x1 with my team members, online meetings with the office in London and Chicago 
•	Managing and communicating developments between the team and the head offices, gathering and sharing feedback and ideas of improvements
•	Being the top contact towards the other departments within the office, such as the sales team, the customer service team, the research team and the editorial team
•	Implementing routines in line with the rest of the Groupon world.

Customer Success Team Lead

•	Answering customer’s phone calls and emails.

Customer Service Agent

Experienced in FinTech, PSP, SaaS, Machine Learning with a demonstrated history of working within Account Management/Client Success/Engagement/Relationship Management 

Taplio

Katja Ericson Vega's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Katja Ericson Vega's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Katja Ericson Vega's Linkedin Analytics