gap MGMT

The Human Resources & Operations Director supports the Founder/CEO by acting as a business partner and demonstrating expertise in interpreting and administering policies and procedures covering multiple HR functions and operations areas. The position leads and supports special projects impacting the larger organization and drives continuous process improvements for business operations internally and externally.
• Onboarding / Offboarding
• Employee / Client Lifecycles
• Talent Management
•  HR-Related Risk Assessment & Compliance
•  People Leadership & Employee Engagement
•  Diversity, Equity, and Inclusion initiatives internally and externally
•   Manage the staffing process, including talent recruiting, interviewing, hiring and onboarding
•  Ensure job descriptions are up to date and compliant with all local, state and federal regulations
•  Develop training and learning materials and performance management programs to help ensure employees understand their job responsibilities
•  Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
•  Investigate employee issues and conflicts and bring them to resolution
•  Ensure the organization’s compliance with local, state, and federal regulations
•   Use performance management tools to provide guidance and feedback to the team
•  Ensure all company HR policies are applied consistently
•  Maintain company organization charts and employee directory
•  Partner with management to ensure strategic HR goals are aligned with business initiatives
•  Maintain HR systems and processes
•  Conduct performance and salary reviews
•  Provide support and guidance to HR staff
•  Analyze trends in compensation and benefits
•  Design and implement employee retention strategies

Human Resources & Operations Director

YoungArts

• Collaborated with leadership to design inclusive messaging strategies and fair recruitment practices.
• Allocated fiscal resources for DEIB initiatives, ensuring equitable funding distribution.
• Established performance metrics and utilized comparative data analysis to track DEIB initiative progress.
• Identified operational inefficiencies and recommended adjustments for bias interruption practices.
• Analyzed industry trends to inform strategic decisions and fostered collaborative partnerships.
• Cultivated relationships with key internal and external stakeholders within the artist community.

Senior Director, Equity & Belonging

Barry's

•	Established performance metrics to monitor progress towards organizational goals and objectives.
•	Ensured compliance with applicable laws and regulations; conducted regular audits as needed.
•	Analyzed data from various sources to identify trends and make actionable recommendations for improvement.
•	Conducted market research activities and analyzed competitive landscape to inform strategic decisions.
•	Utilized effective communication techniques to build relationships with stakeholders at all levels of the organization.
•	Developed educational resources & launched the organizational Learning Management System.

Senior Manager of Diversity, Inclusion, and Belonging

Performance Paradigm LLC

• Facilitated and presented multiple Diversity, Equity, and Inclusion topics
• Collaborated to create coaching for organizational leaders 
• Moderated data-informed DEI organizational strategies
• Guided instructional design for learning material and on-camera content

Diversity, Equity and Inclusion Facilitator & Learning Content

Ascend Learning

•	Trained existing personnel on new or enhanced applications, products, and job functions.
•	Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs.
•	Encouraged collaborative problem solving among learners by facilitating group discussions.
•	Implemented innovative technologies such as augmented reality into existing curriculums as a subject matter expert.
•	Developed compelling ways of presenting essential materials to new instructors, creating methods of connecting with various learning styles.

Training & Development Subject Matter Expert

Beachbody

•	Created presentation methods designed to interest new instructors in the presented material.
•	Planned 5+ certification workshops annually in partnership with local host clubs, studios, and gyms to increase community interest.
•	Utilized extensive industry knowledge regarding cueing, musicality, kinesiology, and basic musculoskeletal anatomy to effective mentor and train 100+ instructors for various group exercise formats.

Master Trainer

Progressive Insurance

• Recruited, trained, mentored, and supervised multiple teams [50+ employees] of customer support representatives to achieve organizational objectives and milestones.
• Provided comprehensive education and coaching to staff on service protocols, employing a people-centric approach to drive annual productivity increases of 15% or more.
• Collaborated with fellow management members to identify trends, set objectives, and spearhead organizational initiatives, including Progressive's initial strides in Diversity, Equity, and Inclusion (DEI).
• Contributed to the establishment of pioneering Employee Resource Groups and Employee Wellness programs, expanding from 4 affinity groups to over 20 with robust engagement.
• Generated reports and conducted in-depth analysis of call center data to enhance operational workflows, optimize resource allocation, and elevate both efficiency and customer satisfaction metrics.

Call Center Supervisor

With over 20 years of experience in People Leadership, I am a dedicated global leader committed to fostering equitable accessibility and championing change. My career is built on bridging gaps between intention and action, creating inclusive spaces where safety and belonging are paramount. As a leader, I have successfully guided diverse teams, established affinity and support groups, and developed comprehensive learning content for leadership. My mentorship of future inclusion leaders underscores my commitment to sustainability in diversity efforts. I believe that healing ourselves enhances our capacity for compassion, enabling us to support and uplift those around us.

Core Focus Areas:
* Client & Employee Lifecycles
* Performance Assessment & Management
* Organizational & Community Leadership, Coaching, & Mentoring
* Learning Management Systems, Training & Development
* Corporate Wellness & Compensation
* Data-informed Employee Experience & Inclusion
* Wellness & Nutrition Accessibility principles
* Workplace Rights, Disability, & Neuroinclusion
* Community & Employee Engagement

katwilsonart@gmail.com
https://rhf-solutions.com

Schedule time with me here: https://calendly.com/katrinaliew

Taplio

Katrina Wilson's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Katrina Wilson's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Katrina Wilson's Linkedin Analytics