hedgehog lab

Ownership of a strategic set of key accounts
Representing the lab as the trusted advisor to clients, demonstrating and delivering value
Providing the voice of clients internally to galvanise delivery teams around client objectives and expectations 
Strategic account planning to identify opportunities for growth for the lab and to mitigate risks / threats to the relationship 
Leading new business efforts by proactively seeking and converting new opportunities for hedgehog lab engagements 
Accurate forecasting of growth opportunities and reporting on expected billings

Client Partner

Account Director

SaleCycle

Defined and executed partnership strategy to expand market reach.
Built and cultivated network of technology and agency partners.
Drove revenue growth by identifying and developing partner-led opportunities.
Negotiated mutually beneficial partnerships to create new sales channels.
Developed joint marketing campaigns with key partners to promote products/services.
Tracked and reported on partnership KPIs including revenue contribution and sales pipeline.

Global Head of Key Accounts and Partnerships

Oversaw a team of Account Managers, ensuring the provision of best-in-class service that elevated company reputation, grew revenue streams, and secured contract renewals.
Conducted evaluations of existing service processes to implement best practices for enhancing client satisfaction.
Drove business success by surpassing renewal and upsell objectives.
Forged trusted advisor relationships with senior client stakeholders across the North EMEA portfolio.
Leveraged analysis and monitoring of campaign and client performance analytics to optimise deliverables.
Managed accounts including prominent luxury brands such as Yves Saint Laurent, Balenciaga, Bottega Veneta, Alexander McQueen, and Stella McCartney.

Head of Account Management

Responsibility of exceeding client expectations and leveraging knowledge and experience to enable the wider team to do the same. 
Supporting Account Managers with forecasting and acquiring new product opportunities.
Collaborating with the Business Development team to formulate results-driven proposals.
Participating in pivotal new business presentations to showcase Account Management.
Managing the Account Management team in the Head of Account Management's absence.

Senior Enterprise Account Manager

Managed several enterprise-level clients including Virgin Atlantic, BT, Hewlett Packard, Currys, Carphone Warehouse, Tommy Hilfiger, and Calvin Klein.
Built relationships at multiple levels within client organisations through regular in-person meetings.
Identified campaign gaps and recommended customised solutions to meet client needs.
Analysed data and created interpretations, including for promotional and seasonal activities
Worked with Technology and Product teams to implement client campaign enhancements.
Provided support to other business areas like partnerships with ESPs and resellers.
Exceeded key performance indicators for service delivery and revenue.

Enterprise Account Manager

Account Manager

Silverbean

Contributed to business growth and success by developing and managing Silverbean's marketing strategy.
Created and implemented marketing plans to build the Silverbean brand.
Fully managed marketing budget; delivered activities within agreed budget.
Measured and reported campaign results and marketing performance vs. targets.

Digital Marketing Manager

Communicator Corp

Managed day-to-day client relationships.
Developed email marketing strategies.
Identified and pursued opportunities to sell additional services.
Created and delivered training seminars as needed.
Maintained expertise in digital marketing trends.

Major Accounts Manager

Client Support Executive

4Projects

Support Analyst

Results-oriented Client Partner with a proven track record of ownership and growth within key accounts. Trusted advisor to clients, consistently demonstrating and delivering value. Adept at advocating for client needs internally, ensuring alignment with objectives and expectations.

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